What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Honor Didonato - State Farm Agent?
Benefits:
- Flexible schedule
- Opportunity for advancement
- Training & development
- Paid time off
ROLE DESCRIPTION:
As a Customer Service Representative with the Honor DiDonato State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.
We grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. This role focuses on the ability to resolve customer inquiries, research billing questions, make policy changes, respond to company underwriting and service emails, file and follow-up on claims, and provide unmatched hospitality. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
We grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. This role focuses on the ability to resolve customer inquiries, research billing questions, make policy changes, respond to company underwriting and service emails, file and follow-up on claims, and provide unmatched hospitality. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. Internal growth opportunities exist for driven and hospitality-minded candidates.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
RESPONSIBILITIES:
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist clients with policy changes and updates.
- Facilitate customer understanding of billing accounts and policies.
- Process insurance claims and follow up with clients.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Mathematical/Accounting proficiency.
- Previous customer service experience preferred.