What are the responsibilities and job description for the Sr Technical Support Specialist position at honeywell2-pilot?
When
you join Honeywell, you become a member of our global team of thinkers,
innovators, dreamers and doers who make the things that make the future. That
means changing the way we fly, fueling jets in an eco-friendly way, keeping
buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn’t just about developing cool things. That’s why all of
our employees enjoy access to dynamic career opportunities across different
fields and industries.
Are you ready to help us make the future?
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.
Key Responsibilities
- Facilitate issue identification and analysis
- Investigate and resolve technical issues
- Track requests resolution
- Provide technical training
- Build relationships with customers
- Test products & software
- Develop and share knowledge