What are the responsibilities and job description for the Sr Operations Systems Analyst position at honeywell2-pilot?
The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?
Execute Honeywell IT strategies to facilitate effective deployment of new business systems to improve Honeywell business results. You will be the liaison between the business and IT solutions to define customer requirements for deployment of new business applications. You will support process redesign and provide training to users to facilitate rapid adoption to applications. Your technical and project management skills will be key to ensuring delivery of highly effective solutions that improve IT user experience.
Key Responsibilities
- Responsible for managing, monitoring and reporting on service operations for Enterprise IT Applications in the ISC Function; metrics, productivity and customer satisfaction.
- Drive incident and problem management and lead incident response efforts within service delivery for any incidents impacting the application portfolio.
- Act as the escalation focal point: when an incident requires a higher level of engagement, ensure various stakeholders are engaged and aware of the escalation request.
- Organize and drive meetings with the application support and functional teams to review current activities and improve operating processes.
- Maintain operations capability with focus on preventative maintenance, and the ability to respond, resolve and implement corrective actions.
- Responsible for change, release management, and testing associated with non-impact, operational readiness, and transition acceptance.
- Quarterly assessment of applications and infrastructure against security and compliance risks.
- Achieving "fast and right" results.
- Conveys information with clarity and directness, ensuring the message is understood across global teams.
- Partner with IT BP and Service Owners in driving Roadmap, Vulnerability Remediation, Cloud Adoption and HGS Programs.