What are the responsibilities and job description for the Sr Customer Success Representative position at honeywell2-pilot?
We don’t just sell things. We offer solutions to tomorrow’s challenges.
Our sales approach begins by identifying customer demands before they become challenges. We’re committed to delivering customer success through our comprehensive expertise in software and technology.
Use your extensive subject matter expertise to support and influence customers toward Honeywell Fire solutions, including our breakthrough initiatives (BTIs) and New Product Introductions (NPI). You will provide both external and internal consultations and will help Honeywell teams develop and maintain the right product messaging, customer support, and training. You will foster cross-functional alignment to customer needs. You may consult prospective users on product capability and quality. You may provide valuable input for product development.
KEY RESPONSIBILITIES
· Engage in customer-facing activities to build and maintain relationships
· Educate Engineered Systems Distributors (ESDs), end users an influencers in the capabilities of Honeywell Fire’s product with a focus on deploying new technologies in both new installations and retrofits / upgrades.
· Develop ESD sales team by providing tools for them to effectively sell Honeywell Fire’s solutions
· Educate customers on product operation and capabilities to drive adoption / upgrades.
· Advocate for customer needs to business stakeholders, including product, engineering, quality, and operations teams
· Drive customers to employ best practices in utilizing product and services
· Help coordinate quality and engineering support of customers facing defects