What are the responsibilities and job description for the Tech Support Specialist position at Honeywell?
As a Tech Support Specialist here at Honeywell, you will be a key player in ensuring the seamless operation of Honeywell's IT systems. As the specialist, you'll be responsible for overseeing and coordinating support activities, providing technical expertise, and collaborating closely with cross-functional teams to resolve complex issues. Your in-depth knowledge and problem-solving skills will be instrumental in maintaining our technology infrastructure. Your expertise will be valued, and your contributions will shape the future of our IT support.
In this role, your expertise will ensure the uninterrupted flow of information and the efficiency of our IT systems, which are the lifeblood of our operations. You will be at the forefront of solving complex technical challenges and making critical decisions that directly impact our ability to innovate, compete, and serve our customers. Your leadership and technical acumen will drive excellence in IT support, enabling Honeywell to maintain its reputation as a global leader in technological advancement. Join us and be the driving force behind our continued success. You will report directly to our Tech Supp Supervisor, and you’ll work out of our Salem, OR location on an onsite work schedule.
KEY RESPONSIBILITIES
- Take customer and agent calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support.
- Ability to follow and read wiring diagrams with AC conversion to DC and grounding principles.
- Provide electronic product and application end-users with operational and technical assistance. Determine call resolution and log calls. Generate product replacement orders and troubleshoot and resolve customer technical issues.
- Provide technical support via telephone and/or email to end-users and administrators of Onity hospitality and/or commercial products and systems in a timely and effective manner while projecting a courteous and professional image.
- Develop and maintain an excellent working knowledge of electronic products, billing and collections processes, and database applications.
- Apply established customer satisfaction skills to resolve issues with end-users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department.
- Meet call handling, volume, and productivity goals in an inbound call center environment.