Service Transformation Leader

We have an opportunity for a Service Transformation Leader to join our team in Diegem, Kortrijk or Liege.

The purpose of this position is to support the Benelux Service Leadership Team in the implementation of new Service Offerings, working to ensure alignment across all stakeholder groups. This role will ensure smooth roll-out of new, customer offerings and methods of working whilst reducing non-value-add tasks & improving customer experience.

This is an onsite role and at the office.

Key requirements

1. Business Projects : New Service Packages

• Represent BENELUX in ensuring new service offering alignment & development
• Lead the implementation of new service packages – ensuring processes are documented, shared, understood & complied with.
• Continuous Improvement: Refinement of early-stage processes and Improvement & design of Management Operating System & ensuring compliance.

2. Change Management: Provide support & guidance to Management Team to effectively introduce change and develop robust process to identify appropriate change management tools to situations as they arise.

3. Global Alignment: Be the conduct between Global & Benelux Teams to ensure action plans are aligned with Global Model & Business expectations and ensure KPIs are reported correctly

4. Customer Offer: Work with the business to implement tools, processes & procedures around new customer offerings (including remote/smart services); Development of standard customer KPI reports for new service packages; Drive improvements in customer proposal documentation & ongoing reporting; Implement robust mechanisms to report site risks & improvements to customers nationally

5. Productivity: Work with Operations & Finance Teams to improve visibility and tracking of operational costs & savings associated with providing new customer offerings (including employee time spent on remote/smart services) and identify waste in process to develop opportunities to improve productivity.

6. Process Review: Use Value Stream Mapping & other tools to review & improve business processes across Field, Remote, Solutions & BSC Teams, ensuring alignment & quality customer experience.

Key skills and qualifications

Education: Bachelor’s degree in Electrical Engineering, Electromechanics, Electronics or Sales

Service Expertise: Proven ability to deliver, execute, and manage services effectively 

Change Leadership: Demonstrated experience driving organizational change across large, multi-site public or private sector environments 

Technical Knowledge: Familiarity with remote service delivery, cloud technologies, and internetworking solutions 

Team Collaboration: Skilled in working with geographically dispersed teams, ideally within service or engineering-focused businesses 

Commercial Awareness: Strong understanding of financial drivers and operating within commercially motivated environments 

Communication: Excellent verbal and written communication skills, capable of engaging at all organizational levels in Dutch and English

Adaptability: Flexible and responsive to evolving business needs 

Digital Skills: Highly numerate and proficient in IT systems and tools 

Interpersonal Skills: Strong relationship-building and stakeholder management abilities 

Problem-Solving: Ability to develop innovative solutions for complex, interconnected challenges 

Technical Appreciation: Knowledge of Fire Systems and/or Building Management Systems (both preferred) 

Other Requirements: Valid driving license; Lean/Six Sigma certification is an advantage

Our offer

• A good salary adapted to your skills, a company car with fuel card and a phone (also for private use).
• Full-time job (40 hours) with 32 days holiday (20 legal holidays 12 ADV)
• A financial support program including a pension plan.
• Meal vouchers, Eco vouchers; Benefits@work: online shopping with additional benefits for employees.
• A culture that fosters inclusion, diversity and innovation.
• Market specific training and on-going personal development.

Equal opportunity statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.