What are the responsibilities and job description for the Senior Advanced Field Service Engineer - Parsippany, NJ position at Honeywell?
Honeywell is seeking motivated candidates to join our Managed Services team in the role of Senior Advanced Field Service Engineer. The Managed Services group provides system optimization and technical advisement services for critical access and safety systems. We serve top Fortune 100 companies to provide trusted, innovative, and advanced proactive maintenance and diagnostic services focused on ensuring the OnGuard security system is running at peak performance.
This position reports to the Director CX Program Management - Honeywell Security Americas Services and works directly with the Value-Added Reseller and End User in Parsippany, New Jersey, as well as members of various departments within Honeywell including but not limited to Technical Support, Quality Assurance, Engineering, Learning Solutions, and Advanced Services.
KEY RESPONSIBILITIES
A candidate for this position will be responsible for technical advisement, system design and evaluation, project management, and advanced system configurations to assist our OnGuard customer base. Day-to-day responsibilities vary depending on customer requirements, including but not limited to:
- Subject matter expert for OnGuard related projects
- Hosting technical advisement calls and ownership of call agenda
- Troubleshooting OnGuard security system issues
- Provide software and database expertise to customers and VAR project resources
- Provide reporting on system support progress and set action items
- System design and planning
- Develop and implement system maintenance strategies
- Evaluation, optimization, and development of access control business processes
- Maintaining and strengthening cross-functional relationships with key internal customers including Technical Support, Engineering, Sales, and Product Management on behalf of the End User.