What are the responsibilities and job description for the Lead Field Service Technician position at Honeywell?
As a Lead Field Service Technician here at Honeywell, you will play a pivotal role in leading field service activities to ensure the efficient and effective delivery of service solutions to our customers. You will leverage your technical expertise and leadership skills to guide and support field service teams, troubleshoot complex issues, and maintain high standards of customer satisfaction.
You will report directly to our Field Service Manager and you’ll work out of our Kansas City, KS location on an On-site work schedule.
In this role, you will impact the operational success of field service delivery, enhance customer experience, and contribute to the continuous improvement of service processes within Honeywell Building Automation.
KEY RESPONSIBILITIES
- Lead and mentor field service technicians to ensure timely and effective service delivery.
- Troubleshoot, diagnose, and resolve complex technical issues related to building automation systems.
- Coordinate with cross-functional teams to optimize field service operations and improve customer satisfaction.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Maintain accurate service records and provide detailed reports on service activities and outcomes.