What are the responsibilities and job description for the Lead Field Service Technician - Fire and Life Safety position at Honeywell?
As a Lead Field Service Technician here at Honeywell, you will play a pivotal role in leading and supporting field service operations to ensure the highest level of service delivery and customer satisfaction. You will leverage your technical expertise and leadership skills to guide and mentor field service technicians while managing complex service tasks and troubleshooting on-site issues.
You will report directly to our Field Service Supervisor, and you will work out of our primary location, in Syracuse, NY on a Hybrid/Remote work schedule.
In this role, you will impact the efficiency and effectiveness of field service operations, directly contributing to customer satisfaction and the overall success of Honeywell’s service delivery in the Western, NY region.
KEY RESPONSIBILITIES
- Lead and mentor field service technicians to ensure quality and timely service delivery
- Perform complex troubleshooting, maintenance, and repair tasks on Honeywell Building Automation systems.
- Document service activities and maintain accurate records of work performed
- Coordinate with customers and internal teams to resolve technical issues and optimize system performance
- Ensure compliance with company policies, safety standards, and regulatory requirements