What are the responsibilities and job description for the Lead Customer Experience Specialist position at Honeywell?
We are seeking a dedicated and detail-oriented Account Representative to join our team. This role involves providing exceptional support over the phone and assisting in the implementation of a residential demand response equipment upgrade program.
You will report to our Program Manager and work out of our Honolulu, HI location on a hybrid basis. For the first 90 days, New Hires must be prepared to work 100% onsite M-F.
KEY RESPONSIBILITIES
- Provide customer call support and respond to inquiries regarding the upgrade program.
- Assist customers in scheduling appointments and creating schedules for the field staff.
- Support field staff while in the field, helping reach customers for appointments
- Educate customers about the importance and benefits of continued program participation.
- Maintain productive relationships with internal and external clients.
- Assist with weekly administrative duties.
- Collaborate with the program team to identify opportunities for process enhancements.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: https://benefits.honeywell.com/
The salary range for this position is $23.55/hr - $29.47/hr. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate’s work experience, education and training, key skills, as well as market and business considerations.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
Salary : $24 - $29
