What are the responsibilities and job description for the Field Service Engineer II - Gas Detection position at Honeywell?
The Field Service Engineer II – Gas Detection will be working within the Industrial Automation business unit, specifically the Service Team, providing advanced customer support, technical expertise, and field service execution for gas detection systems. This individual serves as a trusted technical resource and the face of Honeywell, partnering with customers and internal organizations to resolve complex technical issues, support system commissioning, and ensure optimal system performance.
In this role, you will provide advanced field service support, troubleshoot complex hardware and software issues, and deliver technical guidance to customers and field technicians. You will engage directly with customers to ensure the safe, reliable, and efficient operation of Honeywell gas detection solutions while supporting preventive maintenance, system upgrades, and lifecycle services. This position is located in San Mateo, California (Bay Area).
You will drive the timely identification, investigation, root cause analysis, and resolution of advanced technical issues while maintaining a strong focus on quality, responsiveness, and customer satisfaction. You will collaborate closely with Engineering, Technical Support, Sales, and Product Management to improve service delivery, share technical knowledge, and support the continuous development of the field organization. You will also contribute to technical documentation, best practices, and field training initiatives to strengthen overall team capability.