What are the responsibilities and job description for the Field Operations Manager - Field Services & Automation position at Honeywell?
THE FUTURE IS WHAT WE MAKE IT.
Field Operations Manager - Field Service & Automation
Perth, Melbourne, Sydney or Brisbane
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
Make the Best You.
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
Join Us and Make an Impact.
Join a team where continuous improvement is at the heart of everything we do.
The Field Operations Manager is responsible for leading a team of Field Service Engineers and Service Specialists to deliver safe, efficient, and high-quality service outcomes across Pacific region. an assigned territory. This role combines people leadership, customer relationship management, workforce planning, operations leadership performance, and continuous improvement to ensure exceptional customer outcomes, business growth and Organisational efficiency.
Key Responsibilities
- Lead, coach and develop Field Service Engineers & Specialists, fostering a high-performance culture focused on safety, capability development and operational excellence.
- Drive workforce utilisation, productivity and service delivery performance through effective resource planning, scheduling and labour management.
- Build and maintain strong customer relationships, managing escalations and ensuring delivery of contractual and service commitments.
- Monitor and improve operational performance through KPI management, reporting, quality assurance and customer satisfaction initiatives.
- Champion a strong safety culture by ensuring compliance with health, safety, quality and regulatory requirements.
- Partner with internal stakeholders to drive continuous improvement, support business growth and achieve operational and commercial objectives.
Key Skills & Experience
- Proven experience leading field-based service, maintenance, technical or operational teams.
- Strong people leadership, coaching and performance management skills, with a track record of building high-performing teams.
- Demonstrated experience in workforce planning, resource allocation, scheduling, utilisation and productivity management.
- Strong customer relationship and stakeholder management skills, including the ability to manage complex customer escalations.
- Experience managing operational KPIs, driving continuous improvement and delivering measurable business outcomes.
- Experience within Industrial/Process Automation verticals like Oil and Gas, Refining and Petrochemicals, Pulp and Paper, Mining and Metals, Pharma and life sciences , Process Control and Automation, Building Automation, BMS, HVAC, Fire, Industrial Security, OT Cybersecurity or related technical service environments is highly regarded.
- Relevant trade, technical, engineering or management qualifications will be advantageous.
Who We Are
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950’s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: youtube.com/watch?v=CG-rmG0eKLk
Discover More
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There’s a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
We are proud to be recognised as a great place to work for women by WORK180. Visit our WORK180 page to learn more about our commitment to creating a supportive and inclusive workplace for all. https://work180.com/en-au/for-women/employer/honeywell
Honeywell is a proud advocate of the LGBTQ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ employee network, we encourage members of the LGBTQ community to apply to join our team of future shapers.
We’re also proud to be recognised as an AWEI Bronze Employer and a Veteran Employment Supporter, further demonstrating our dedication to diversity, equity, and inclusion across all communities.
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