What are the responsibilities and job description for the Exp Tech Supp Professional position at Honeywell?
As an Experienced Technician Support Specialist here at Honeywell, you will have the opportunity to leverage your technical expertise to provide exceptional support to our customers. You will resolve complex issues and ensure customer satisfaction through your problem-solving skills and technical knowledge.
You will report directly to our Technical Support Manager and you’ll work out of our Phoenix, AZ location.
In this role, you will impact our technical support operations by delivering high-quality solutions to our customers, thereby enhancing their experience and loyalty towards our products and services.
KEY RESPONSIBILITIES
- Customer Interaction – Respond promptly and professionally to customer inquiries via phone, email, or chat; act as the first point of contact; gather details to understand issues and provide effective solutions.
- Application Support – Troubleshoot application issues, assist with setup and configuration, provide user training, and escalate complex problems when necessary.
- Website Support – Guide users through navigation, ensure content accuracy, report technical issues, and support updates of online resources.
- Troubleshooting – Diagnose and resolve technical issues using appropriate tools, document steps for reference, and recommend long-term solutions.
- Team Collaboration – Share knowledge, participate in team meetings, and contribute to ongoing training and skill development.
- Reporting & Documentation – Maintain accurate logs of customer interactions, prepare reports on recurring issues, and support improvements to service strategies.
- Customer Feedback – Collect and relay customer feedback to management and assist in creating FAQs and support documentation for common inquiries.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
