What are the responsibilities and job description for the Application Engineer I- Training position at Honeywell?
As an Application Engineer I here at Honeywell, you will be a vital part of the BA Americas - CX Learning & Enablement team, responsible for delivering and developing customer technical training supporting Building Automations in North America.
You will report directly to our Learning & Enablement Manager and you’ll work out of Northford, CT site on a Hybrid work schedule.
In this role, you will impact customer success by ensuring high-quality technical training delivery and curriculum development that enhances customer knowledge and satisfaction with Honeywell Building Automation products.
At Honeywell, our people leaders play a critical role in developing and supporting our employees to help them perform at their best and drive change across the company. Help to build a strong, diverse team by recruiting talent, identifying, and developing successors, driving retention and engagement, and fostering an inclusive culture
KEY RESPONSIBILITIES
- Assist in updating and developing new and existing curriculum for technical training.
- Demonstrate expertise in multiple Honeywell brands and product lines relevant to Building Automation.
- Coordinate with the global training team on brand training roadmaps and learning paths.
- Deliver face-to-face and virtual classroom technical training for Honeywell customers, ensuring best-in-class delivery through customer satisfaction surveys.
- Ensure training content quality remains relevant by acting on customer feedback to drive improvements.
- Utilize mobile technology to live stream classes for virtual training sessions.
- Document potential training equipment damage post shipping to customer sites.
- Interface daily with customers to coordinate student logistics including class times, course content, private training events, and answering technical support questions.
- Support Learning & Enablement new training development programs by acting as subject matter expert validating content and course structures.
- Develop and deliver bespoke customer trainings via virtual classroom or at customer premises as required.
- Identify learning development paths for students and encourage uptake of further Honeywell training offerings across Honeywell Building Technologies.
- Participate and contribute to team and company meetings across Honeywell.
- Ensure achievement of all individual and team targets and KPIs.