What are the responsibilities and job description for the Airline Technical Services Specialist position at Honeywell?
As an Airline Technical Services Specialist here at Honeywell, you will primarily serve in providing technical assistance support and expertise to a major airline based in Tulsa and/or Dallas. In addition, assist our global aerospace customers in the maintenance and troubleshooting of Air Transport and Regional aircraft, specifically focusing on mechanical and electrical systems and components. This could be in the form of telephone, email, onsite visits, and HUB support as needed.
This is an exciting opportunity to join our Americas FSE team as a Dedicated Onsite Field Service Engineer in supporting Honeywell Mechanical and Avionics products. The Aerospace Technical Support Organization, ATS, responds to customer technical inquiries 24 hours a day, 7 days a week. The organization responds to issues globally and across all aerospace products and systems. All team members provide their support for customer satisfaction and added value to Honeywell by ensuring that the required customer, product, and system support exists for timely issue resolution.
You will report directly to our Sr Field Service Manager.
Must work 100% onsite at the Client facility and provide Dedicated Field Service Support. Ideal candidate can reside in Dallas, Texas or Tulsa, Oklahoma.
KEY RESPONSIBILITIES
- Being single point of contact/customer focal for Honeywell mechanical product and/or system technical issues.
- The on-site support person shall be knowledgeable on all Honeywell Mechanical and Avionics products/systems installed on the various platforms including working knowledge on aircraft components and systems as required by the assignment.
- Provide direct troubleshooting assistance to an airline customer – Tulsa/Dallas and responding real-time to customer technical inquiries via phone/email and on-site presence, as necessary.
- Routing and escalation of technical and business issues within the support organization.
- Analyze technical issues and determine corrective action plan.
- Participate with Business Units to provide input regarding the planned effort to develop and deploy the support requirements for the Product, System and Services.
- Become prime Honeywell contact with Customer with regards to product reliability and maintainability for in-service aircraft.
- Utilization of Accelerator and tools to streamline work processes.
- Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across internal functions and generate solutions for customers.
- Attend daily customer meetings.
- Ensure positive Honeywell image.
- Interact effectively under established MOS.
- Report imminent AOG and significant issues affecting dispatch or by customer request to ATS.
- Develop a teaming relationship with members of the operator maintenance staff and OEM.
- Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required.
- Build relationships with customers with daily visits to the airline shops (Tulsa) and regularly scheduled calls and face-to-face visits/meetings with airline engineering (Dallas).
- Support ATS (Hub) on network responding to CASES from customers.
- Strong customer-centric mindset.
- Ability to proactively evaluate circumstances and drive resolution of issues.
- Attend Weekly CCT/CBM meetings and Quarterly Review meeting with CCT with customers.
- Do quarterly visits/meeting at airline Engineering in Dallas.
- Other activities may be assigned, depending on organizational and/or business requirements.
- Due to the nature of this discipline, on occasion, maybe required to work off-hours, on weekends, and/or holidays
- Travel: up to 15%