Training Specialist / Instructional Designer

Training Specialist / Instructional Designer

Hybrid: 4 days/week onsite

ABOUT HONEYGROW

honeygrow is a growing, Philadelphia-based fast-casual restaurant built on bringing people together over quality, wholesome, simple food. Our team is what truly sets us apart, and building a distinctive brand is in our DNA. As we grow, we're looking for people who share our passion for building something great to join us.

Core Values:

• Work hard at work worth doing
• Your work directly betters people's lives and happiness
• Enlighten each other to enlighten our guests
• Always be learning, always be improving
• Be mindful of your surroundings
• Exceed expectations

ABOUT THE ROLE

The Training Specialist reports to the Director of Training and Field Communications and has no direct reports. This role owns the end-to-end execution of training content and field communications, turning Director-level strategy and stakeholder input into finished, field-ready materials. You’ll work independently on day-to-day content design and communications, partner directly with Ops and cross-functional subject matter experts, and bring larger projects and initiatives to the Director for sign-off and prioritization.

This is a builder’s role: you’ll see your work show up in restaurants within days - in the courses new team members take, the job aids on the line, and the newsletters the field actually reads.

KEY RESPONSIBILITIES

Training Content Capture, Design & Development

• Independently analyze learning needs and translate them into effective training solutions, partnering directly with restaurant operators and cross-functional SMEs (Ops, Culinary, HR, Tech)
• Capture and edit photos and video for training materials, ensuring authenticity and alignment with operational standards
• Design and build training content across formats - e-learning courses, videos, job aids, and help/how-to articles - using adult learning principles and instructional design methodology (ADDIE, SAM)
• Manage the end-to-end translation process for training materials and field communications, ensuring output meets honeygrow's Spanish register standards
• Vet translations for accuracy and field credibility, partnering with bilingual Ops stakeholders to validate before publishing
• Own day-to-day design decisions independently; bring completed content and larger initiatives to the Director for sign-off

Resource Library & Systems Stewardship

• Maintain accuracy, consistency, and discoverability of training content across all systems - LMS, Help Center, and resource libraries
• Manage the LMS end to end: user management, content upload and organization, and reporting

Field Communications

• Own production of recurring weekly/monthly newsletters, per established format, tone, and cadence
• Support culinary testing and menu rollouts through associated comms, surveys, and training materials
• Draft and field surveys to gather feedback on training effectiveness and field sentiment

Training Delivery, As Needed

• Conduct and facilitate in-person, webinar, and group training on restaurant operations topics, as directed by the Director
• Support planning and scheduling of trainings

COMPETENCIES & BEHAVIORS

• Strong needs-assessment instinct: you identify the real training gap, not just the requested deliverable
• Organized under pressure: you manage multiple projects and deadlines with a sense of urgency
• Comfortable with ambiguity: you demonstrate curiosity and composure when the path isn’t fully defined

REQUIREMENTS

• 2 years of instructional design or training content development experience, or a degree in Instructional/Learning Design (or equivalent combination of education and experience)
• Working knowledge of instructional design models (ADDIE, SAM) and adult learning principles
• Strong writing skills, with the ability to adapt tone to a defined brand voice
• Basic photography and video production/editing skills
• Ability to work onsite 4 days/week at our Philadelphia Restaurant Support Center
• Ability to travel to restaurant locations as needed (approximately 5-10%)
• Preferred: Experience with LMS platforms and e-learning authoring tools (e.g., Wisetail, Articulate Storyline, Rise, Adobe Premiere Pro)
• Preferred: Restaurant or multi-unit operations training experience
• Preferred: Experience managing multilingual or translated content, with a strong eye for tone and consistency even without personal fluency in the target language

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This role is based at honeygrow’s Restaurant Support Center in Philadelphia, with periodic time in restaurant environments for content capture and training delivery. While performing training delivery and content capture in restaurants, the Specialist may be required to stand and move about for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Please note that this is not a remote position. honeygrow’s Restaurant Support Center (HQ) is located in Philadelphia, PA.

honeygrow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veteran status., or any other class protected by applicable law. EEO Employer M/F/Vet/Disabled.

If you require reasonable accommodation during any part of the employee selection process or employment process, please direct all inquiries to hr@honeygrow.com.

honeygrow does not accept unsolicited resumes from third-party recruiters or employment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with honeygrow. Any unsolicited resumes sent to honeygrow are deemed to be the property of honeygrow, and honeygrow reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.