Team Lead

Team Leader JOB DESCRIPTION SUMMARY OF RESPONSIBILITIES:

-To ensure customers receive excellence in service and product quality.

-To perform, support and manage all aspects of front of house and administrative operations in the absence of store management.

ESSENTIAL FUNCTIONS:

 Manages Store Operations as assigned by Manager.

 Assumes all operational control in the absence of Manager.

 Maintains product availability for Customers.

 Executes basic Store opening / closing procedures and daily / weekly reports.

 Performs various administrative functions i.e banking and daily checkout.

 Monitors and manages product quality on Front of House and Back of House using established processes and tools.

 Ensures proper sanitation procedures are followed including hand dip, hair nets, gloves and aprons.

 Ensures proper use of equipment.

 Monitors stocking and clean up duties.

 Ensures FIFO rotation of all product in FOH.

 Handles complaints with 100% Customer satisfaction according to Company policy.

 Participates in catering and gifting sales and fulfillment in all B2B and Catering processes.

 Maintains Product Knowledge Expert status in all Retail Merchandise.

 Is able to effectively work and train all positions in front of the house.

 Communicates QA issues to Managers immediately.

 Communicates Management Bulletin information to staff, fulfilling the action steps

required in the absence of store management. OTHER FUNCTIONS:

 Oversees unloading of shipments using established tools including checking quantities against invoice.

 Perform other duties as required by business and departmental requirements.

 Must be available to work flexible schedule to meet the needs of store operations.

KEY RESULT AREAS:

 Product quality maintained at or above Company standards.

 Customer service maintained at or above Company standards.

 Cleanliness maintained at or above Company standards.

REQUIRED EXPERIENCE:

 At least 1 year of restaurants or service industry experience is desirable.

 Basic computer skills including Microsoft Word, Excel and Outlook. EDUCATIONAL

REQUIREMENTS:

 High school diploma required. REQUIRED LICENSES, CERTIFICATES, OR KNOWLEDGE:

 Physical dexterity and mobility to perform demands of the job including lifting up to 65 pounds.

 Strong communication and interpersonal skills.

 Successful completion of Shift Leader Certification program.

Job Type: Temporary

Pay: $16.00 - $17.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $16 - $17