What are the responsibilities and job description for the Inside Sales Professional and Office Coordinator position at Honest Abe Roofing of Ann Arbor, MI?
Benefits:
- Free uniforms
- Paid time off
- Training & development
Inside Sales & Office Coordinator — Honest Abe Roofing
$20–$24/hr | Paid Weekly | Monday–Friday
Who We Are
Honest Abe Roofing is a professionally operated franchise launching in southeast Michigan, working primarily between Dexter and Farmington Hills. Based out of Plymouth, we are building a new local operation backed by the proven systems and standards of the Honest Abe network. The person who joins us now helps establish the level of quality and professionalism our market will come to expect from us. We put roofs over the heads of families and do so with the highest level of integrity.
The Role
You are the first voice a customer hears and the organizational backbone that keeps every job moving from signed contract to closed file. Your primary responsibility is converting inbound leads into confirmed, qualified appointments for our Roofing Advisors. You will also serve as the administrative engine behind every project — owning the job file from the moment a contract is signed through final payment and file closure.
This role requires someone who leads with energy and phone confidence and backs it up with organizational precision. You thrive in a fast-moving environment, take full ownership of your work, and understand that speed and accuracy both matter.
What You'll Do
Inside Sales — Your Primary Focus:
- Contact new leads immediately via call, text, and email — speed to contact is everything
- Set and confirm qualified appointments with clearly defined expectations, pre-qualifying homeowners through our financing vendors where applicable
- Confirm every appointment 24 hours in advance — verifying all decision makers, timing, and address
- Conduct exit polls after every appointment and apply objection recovery techniques on unsold outcomes to reset the sale
- Keep management informed with accurate daily activity and results reports
Office Administration — Your Secondary Focus:
- Own every job file from contract through closure — you are the job guru, ensuring every project moves through our pipeline accurately and on time
- Verify sales folders, create project folders, and advance jobs through each stage in our CRM — Approved, In-Progress, Invoiced, Closed
- Process all payments and log transactions accurately in our CRM
- File for building permits as required
- Send invoices, Certificates of Completion, and thank-you correspondence to customers at job close
- Flag gross profit discrepancies to management
What We're Looking For
- 2 years in inside sales, customer service, or office coordination — phone sales experience strongly preferred
- Confident, professional phone presence — you are comfortable with high outbound call volume
- Highly organized with strong attention to detail — you will manage multiple open files simultaneously
- Proficient in CRM systems and Google Workspace — full training provided on our platform
- Comfortable handling payment processing and basic financial transactions
- Able to work independently and manage competing priorities without close supervision
- Experience in roofing, construction, or home services a plus — not required
What You Get
- $20–$24/hr depending on experience
- Paid every week
- Paid time off and holidays provided
- Professionally branded work environment
- Ground-floor opportunity to help build a roofing operation the right way — your systems become our systems
- Real advancement path as the business grows
This Role Is Not For You If:
- You're uncomfortable making high volumes of outbound calls
- You shut down when you hit a voicemail or a no
- Details slip when you're managing multiple tasks simultaneously
- You need close supervision to stay on track
- You're looking for a purely administrative role with no customer contact
This franchise is independently owned and operated. Your application goes directly to the local franchisee. All hiring decisions are made by local management.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Honest Abe Roofing Corporate.
Salary : $20 - $24