What are the responsibilities and job description for the Customer Service Representative position at Honest Abe Home Services?
Job Title: Customer Service Representative (CSR)
Type: Full-Time
Compensation: $20-$25/hour based on experience benefits
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About Us
At Honest Abe Home Services, we take pride in delivering top-quality plumbing and HVAC services with honesty, professionalism, and a strong focus on customer satisfaction. We’re a fast-growing company looking for a reliable and organized individual to join our team as an Administrative Assistant with CSR duties. If you thrive in a fast-paced environment, love helping people, and have great attention to detail, we want to meet you!
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Position Summary
This role includes light administrative support and customer service responsibilities. You’ll be the friendly voice our customers hear when they call and the organizational backbone supporting daily office operations. The ideal candidate is proactive, tech-savvy, and eager to be part of a collaborative team.
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Key Responsibilities
Administrative Support
· Assist with day-to-day office operations (filing, organizing, ordering supplies)
· Manage incoming and outgoing mail and packages
· Support billing, invoicing, and data entry tasks
· Help maintain documentation for technicians and compliance records
· Assist with HR or marketing tasks as needed (depending on skillset)
Customer Service (CSR Duties)
· Answer incoming calls and emails professionally and promptly
· Schedule appointments and dispatch service technicians
· Provide information about services and address customer inquiries
· Follow up with customers post-service to ensure satisfaction
· Maintain accurate customer records in our CRM system
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Requirements
· Previous experience in customer service or administrative support (1 year preferred)
· Experience in the home services industry (HVAC, plumbing, electrical, etc.) is a plus
· Strong verbal and written communication skills
· Comfortable using scheduling software, email, and CRM platforms
· Detail-oriented and highly organized
· Ability to multitask in a dynamic office environment
· Positive attitude and team-oriented mindset
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Benefits
· Competitive hourly wage or salary (based on experience)
· Paid holidays and vacation
· Health insurance options
· Opportunities for professional growth and advancement
· Supportive and friendly team environment
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Join Our Team!
We believe in building a team that grows with us. If you’re dependable, organized, and enjoy helping people, we’d love to hear from you!
Salary : $20 - $25