What are the responsibilities and job description for the Entry-Level Service Drive Buyer position at Honda?
The Entry-Level Service Drive Buyer at Honda of Frontenac is primarily responsible for assisting the pre-owned sales manager in obtaining more vehicles for our retail inventory.
At Honda of Frontenac, we provide professional service that sets us apart from the rest. What differentiates us the most is our treatment of our staff, as we know that if our team is engaged, motivated, and put in a situation to succeed, our customers will continue to look to us as their resource for all their automotive needs. Honda of Frontenac is not your typical dealership; we have an extraordinary team of employees looking to grow that team with passionate, driven individuals.
Benefits
- Medical & dental insurance
- 401(k) plan employer match
- Vacation
- Employee vehicle purchase plans
- Saturday lunches
- Discounts on products and services
- Competitive industry pay
- Friendly work environment
- Growth opportunities
- Family-owned and operated
- Long-term job security
- Health and wellness
Responsibilities
- Utilize software systems within the store to identify and contact people interested in selling their vehicles
- Set appointments for interested sellers to meet with one of our product specialists to complete their transaction
- Work directly with our pre-owned sales manager to learn how to do a proper vehicle walkaround to identify mechanical and/or cosmetic issues before purchase
- Contact customers with expiring leases to see if they are interested in arranging another lease or purchasing a different vehicle
- Exhibit a high level of commitment to customer satisfaction
- Attend product and sales training courses and sales meetings as requested by the manager
- Keep up to date on new products and services within the industry
- Maintain a follow-up system that encourages repeat and referral business and contributes to customer satisfaction
- Maintain a prospect development system
- Log all customer interactions in the store’s CRM system
- Review and analyze actions at the end of each day, week, month, and year to determine how to utilize time better and plans more effectively
- Support the store’s online reputation by facilitating customer reviews on different platforms (Google, Facebook, Yelp, Dealer Rater, etc.)
- Conduct business in an ethical and professional manner
- Maintain a positive attitude and be ready to work in a team environment every day
- Other tasks as assigned
Qualifications
- Customer-facing experience (ex. retail, restaurant) is preferred but not required
- Excellent verbal and written communication skills
- Time management, prioritization, attention to detail, organization, ability to multitask
- Self-starter, ambitious, goal-oriented, can work independently and without supervision
- Comfortable using multiple methods of communication – text, email, video, phone, etc.
- Available to work flexible hours and weekends
- Open to learning new software systems
- Professional, well-groomed personal appearance
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.