What are the responsibilities and job description for the BDC Sales & Service position at Honda of Stamford?
BDC Sales & Service Representative – Honda of Stamford
Location: Stamford, CT
Employment Type: Full-time
About Us:
Honda of Stamford is a customer-focused, fast-paced dealership with a commitment to delivering exceptional service and a seamless car-buying and ownership experience. We are seeking a motivated and professional BDC Sales & Service Representative to join our Business Development Center team. This role is perfect for someone who enjoys working with people, thrives in a dynamic environment, and wants to help customers every step of the way.
Responsibilities:
- Answer inbound sales and service inquiries via phone, email, and text promptly and professionally
- Make outbound calls to follow up with leads, schedule appointments, and confirm customer visits
- Provide accurate information about vehicles, promotions, and service offerings
- Coordinate with sales and service teams to ensure a smooth and positive customer experience
- Maintain detailed records of customer interactions in the CRM system
- Strive to meet and exceed monthly appointment and customer satisfaction goals
Requirements:
- Previous BDC, customer service, or call center experience preferred (automotive experience a plus)
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Comfortable with multitasking in a high-volume environment
- Basic computer proficiency and experience with CRM systems
- Positive, team-oriented attitude with a focus on customer satisfaction
Join Our Team:
If you’re motivated, customer-driven, and ready to grow your career with a trusted dealership, apply today to become a BDC Sales & Service Representative at Honda of Stamford!
Job Type: Full-time
Work Location: In person