What are the responsibilities and job description for the Service Advisor position at Honda of Burlington?
SERVICE ADVISOR
Generous Pay Plan Great Benefits
Honda of Burlington, part of the Nelson Family Automotive Group, is looking for the right candidate to join our growing team of talented Service Advisors. We are seeking a candidate with experience as a service advisor and a track record of exceptional customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service technicians. Must be a team player who works well in a fast-paced environment. A successful candidate must possess talent, drive, energy, character, strong communication skills and a positive attitude.
As a family-owned and operated business, we believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
We offer a very competitive compensation and benefits package including:
- Generous pay plan!
- Medical, Dental, Vision, and Life insurance and supplemental coverage
- 401(k) Plan with matching contribution
- Paid vacation, sick leave, and holidays
- Career advancement opportunities
RESPONSIBILITIES
- Greet service department customers promptly and courteouslyattitude is everything!
- Listen to customers and clearly translate repair needs to service technicians
- Provide accurate repair and maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Offer additional services using low pressure, high integrity methods
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of any issues
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
QUALIFICATIONS
- Previous Service Advisor experience preferred
- High School Diploma or equivalent
- Available Monday through Saturday 8:00 a.m. to 5:00 p.m.
- Willing to work overtime or to come to work early if needed
- Current Drivers License and clean driving record
- Must meet our motor vehicle report standards and pass criminal background check
- Bi-Lingual a plus