What are the responsibilities and job description for the Assistant Manager, Zone Parts & Service position at Honda North America?
What Makes a Honda, is Who makes a Honda
Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."
We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.
If your goals and values align with Honda's, we want you to join our team to Bring the Future!
The Assistant Zone Manager Parts & Service Operations supports the Zone Parts & Service Manager in activities aimed at the improvement of Customer Satisfaction with focus on Convenience and Customer Treatment, Reduction of oil change service time, service, parts, and accessory sales business, Express Service & Accelerated Service initiatives, quality satisfaction of Honda/Acura products and the protection and maintenance of the interest of AHM and the Honda/Acura brands. The AZM is primarily responsible for guiding, supporting and setting the performance expectations of the zone's DPSM's daily activities. Achievement of other assigned areas of responsibility, tasks, or projects.
- Achievement of assigned CS Convenience objectives
- Achievement of assigned CS Treatment objectives
- Achievement of assigned parts and accessory sales objectives
- Achievement of oil change service time of <60 minutes Honda / <70 minutes Acura
- 4-year automotive management degree or equivalent work experience
- 6-8 years of related work experience including interacting with dealerships on a wholesale and retail level (preferably as Sr. District Parts & Service Manager.)
- Demonstrated proficiency in managing associates remotely
- Marketing experience as it relates to express service metro market campaigns and parts / accessory sales improvements at the dealership level
- Must have strong customer relations skills, strategic business planning skills to support major areas of responsibility, target marketing skills, knowledgeable of warranty administration, parts and service policy and procedures.
- Strong understanding of Honda/Acura Dealers' Parts & Service operations and Honda/Acura financial statement and EXAM data
- Must be proficient in the use of analysis, action planning and follow up to achieve assigned business objectives
- Excellent communication (verbal, written and presentation), analytical, planning, conceptual and organizational skills are required
- This position requires frequent travel and possible future relocation.
What differentiates Honda and makes us an employer of choice?
Total Rewards:
* Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
* Regional Bonus (when applicable)
* Manager Lease Car Program (No Cost - Car, Maintenance, and Insurance included)
* Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
* Paid time off, including vacation, holidays, shutdown
* Company Paid Short-Term and Long-Term Disability
* 401K Plan with company match additional contribution
* Relocation assistance (if eligible)
Career Growth:
* Advancement Opportunities
* Career Mobility
* Education Reimbursement for Continued learning
* Training and Development Programs
Additional Offerings:
* Lifestyle Account
* Childcare Reimbursement Account
* Elder Care Support
* Tuition Assistance & Student Loan Repayment
* Wellbeing Program
* Community Service and Engagement Programs
* Product Programs
* Free Drinks Onsite
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
