Night Auditor Manager

• Motivate, coach, counsel and discipline all Security personnel according to Highgate Hotel’s SOP's.
  
• Review Activity Reports of all security shifts daily.
  
• Complete incident reports and ensure that they are written in a clear and concise manner.
  
• Efficiently relay all information involved in emergency situations to designated management.
  
• Assist outside agencies with all communication needs.
  
• Assist in supervising and reviewing investigations.
  
• Implement procedures to cover emergencies such as fires, bomb threats, weather problems, power outages and evacuation measures.
  
• Be an active member of the Safety Committee.
  
• Monitor and assist with procedures for Lost and Found items.
  
• Ensure that property patrols are regularly conducted, maintaining Security visibility and logging safety and security issues.
  
• Know Innkeeper’s Laws and ensure the hotel’s compliance.
  
• Know and ensure compliance with the Loss Prevention SOP’s.
  
• Assist in training all department personnel in MSDS, HazComm, and Bloodborne Pathogen procedures.
  
• Maintain the Emergency response Kit.
  
• Assist the Human Resources Department with conducting quarterly locker room audits.
  
• Assist in preparing and conducting all Security interviews and follow hiring procedures according to Highgate Hotel’s SOP's.
  
• Develop employee morale and ensure training of Security and night audit personnel.
  
• Review Security staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
  
• Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  
• Maintain Highgate Hotel SOP's regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  
• Ensure implementation of all Highgate Hotel’s policies and house rules. Understand hospitality terms.
  
• Ensure sign off of all Service Standards by Position for Security staff.
  
• Carry a pager or radio at all times. Operate pagers and radios efficiently and professionally in communicating with   hotel staff.  Ensure the proper use of radio etiquette within the department.
  
• Establish and maintain key control system.
  
• Maintain required pars of all Security office and stationary supplies.
  
• Perform guest and employee escorts as required.
  
• Conduct bag and package inspections.
  
• Conduct daily key audits and follow up on any discrepancies.
  
• Assist with guest requests and guestroom entries while maintaining proper security and guest privacy.
  
• Review Security log book and Guest Request log on a daily basis.
  
• Complete the Security Report as required by Southernmost Beach Resort.
  
• Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.
  
• Monitor and ensure the use of the employee entrance.
  
• Audit, balance and report on all food and beverage outlets' (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
  
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc. to ensure accuracy and verify proper cash handling procedures are followed.
  
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing.
  
• Prepare and input statistics and income journal sheets for preparation of daily reports.
  
• Balance and close all bank ticket codes, daily.
  
• Run night audit final after insuring all revenues are in balance nightly.
  
• Perform the duties of a Front Desk Clerk including express checkouts.
  
• Review Reservations log book and Guest Request log on a daily basis.
  

Requirements

• Education and Experience:
  

• A 4-year hospitality college degree and at least 2 years of related experience.
  
• Previous supervisory experience preferred.
  
• Must be proficient in Windows and company approved spreadsheets and word processing.
  
  

• Physical Requirements:
  

• Flexible and long hours sometimes required.
  
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  
  

• General Qualifications:
  

• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  
• Must be able to multitask and prioritize departmental functions to meet deadlines.
  
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  
• Attend all hotel required meetings and trainings.
  
• Participate in M.O.D. coverage as required.
  
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
  
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  
• Must be able to maintain confidentiality of information.
  
• Assist the Night Audit as requested.
  
• Assist PBX in taking and placing wake-up calls, as needed.
  
• Perform the duties of a bell person as requested.
  
• Perform other duties as requested by management.
  

Benefits

• TN Visa provided
  
• Housing available either single or double. $850/month for double and $1,750/month for single. Includes all utilities and WIFI
  
• Flight from home city to USA
  
• 401(k)
  
• 10 Days of vacations after 1 year
  
• Insurance Provided