Front Desk Agent

Homewood Suites Ridgeland

MMI Hotel Group

At a Glance

Here is some basic information about this Position:

Position Name

Front Desk Agent

Company

Homewood Suites Ridgeland/Jackson

Position Location

Ridgeland, MS

Job Type

Full Time

Remote Type

Onsite

Job Description

Front Desk Agent – Homewood Suites by Hilton, Ridgeland

If you believe first impressions set the tone for an unforgettable stay, we invite you to keep reading. MMI Hotel Group at Homewood Suites – Ridgeland is seeking a Front Desk Agent to join our team. In this role, you’ll be the welcoming face of our hotel—delivering genuine “Southern Hospitality” from the moment guests arrive until their departure. Your role is essential in creating a warm, helpful, and memorable guest experience.

Key Responsibilities:

• Greet and check-in guests with professionalism and a smile
• Assist with check-out and ensure billing accuracy
• Respond to guest inquiries and provide helpful information about the hotel and local area
• Address and resolve guest concerns in a prompt and courteous manner
• Maintain a clean and organized front desk area
• Communicate effectively with housekeeping, maintenance, and management teams
• Handle phone calls, reservations, and other administrative tasks as needed

What We’re Looking For:

• Previous experience in guest services or hospitality preferred
• A friendly, outgoing personality with strong communication skills
• Ability to multitask in a fast-paced environment
• Flexibility to work a varied schedule including weekends and holidays
• A passion for providing excellent customer service and creating positive guest experiences

If you enjoy meeting new people, thrive in a service-oriented environment, and take pride in delivering exceptional hospitality—we’d love to hear from you!

MMI fosters a worker environment that is inclusive as well as diverse, where our team members can be themselves. MMI is an Equal Opportunity Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans and individuals with disabilities are encouraged to apply.

Benefits

• Milestone Service Awards
• Access to Pay During the Pay Period
• Uniforms
• Employee Assistance Fund
• Paid Holidays
• Health Insurance
• Flexible Work Schedule
• 401k with Employer Match
• Paid Time Off (PTO)
• Dental Insurance
• Vision Insurance