Night Auditor

Hours:

Weekdays and weekends

9pm-7am

Job Summary

This position is responsible for the same job functions as Front Desk Agent with the additional responsibilities of performing the Night Audit functions each day. Night Auditors are also responsible for checking guests in and out of the hotel. Furthermore, they are responsible for making guest room reservations/cancellations. Night Auditor should be able to assist in-house guest with requests, accommodations or answer a variety of questions and possess a friendly personality.

Essential Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties/responsibilities of this job.

· Balance and close out prior days hotel books

· Balance and close out prior days restaurant books

· Complete Daily Report accurately

· Compile and distribute Night Audit reporting packs to Department Managers, AGM, GM and corporate office

· Correctly set guest wake-up calls

· Obtain CPR certification

· Obtain alcohol server training certification as applicable

· Verify cash drawers

· Read log book and review notes left from prior shift

· Operate multi-line phone system

· Make guest reservations, cancellations, and modifications

· Register guests to rooms during check in

· Accommodate basic requests from guests

· Understand and adhere to proper credit card and cash handling procedures as assigned.

· Understand and operate hotels property management system

· Send and receive e-mails and faxes

· Attempt to resolve guest complaints

· Use suggestive selling techniques when making reservations to promote other services of the hotel

· Properly administer the use of safety deposit boxes

· Coordinate with all departments to ensure that special requests or accommodations are properly handled

· Maintain guest privacy as required by hotel policy, local, state and federal law

· Clean, stock and organize the gift shop

· Assist guests in the gift shop, including cashiering purchases

· Report all pertinent information to oncoming shift

· Maintain a clean, clutter-less, organized work area

· Properly use all cleaning chemicals as indicated on their labels

· Arrive to work on time as scheduled by supervisor

· Keep and maintain uniform in neat, wrinkle free fashion

· Able to work graveyard hours, ie. 11pm-7am, 10:30pm-6:30am, 11:30pm-7:30am, etc.

· Other duties assigned or requested by management

Job Qualifications/Requirements

To perform this job successfully, an individual must meet the minimum qualifications listed below. These qualifications are representative of the knowledge, skill and/or ability required to perform this job.

Education/Experience:to perform this job successfully, an individual must have:

· a High School Diploma or a General Education Degree

· a minimum of one year related experience and/or training

or an equivalent combination of education and experience preferred.

Physical Abilities: To perform this job successfully, an individual must be able to:

· Frequently sit, stand, climb, walk, lift, pull/push, carry, grasp, reach, stoop/crouch, crawl, talk, hear, taste, or smell.

· Clearly see 20 feet, with or without corrective lenses and differentiate between colors (no color blindness)

Mental & Other Skills/Abilities: To perform this job successfully, an individual must have the:

· Adaptability ability to adapt to changes, delays or unexpected events in the work environment; ability to manage competing demands and prioritize tasks; ability to change approach or method to best fit the situation.

· Analytical Ability: ability to maintain focus for extended periods of time; ability to complete research projects with resourcefulness and persistence; ability to synthesize complex or diverse information; ability to use intuition and experience to complement existing data.

· Computer/Technical Ability: working knowledge of:

Word Processing software

Spreadsheet software

Brand specific software

· Dependability ability to follow instructions, both in written and verbal format; ability to respond to management direction; ability to complete tasks on time or notify the appropriate person with an alternate plan when necessary.

· Interpersonal Skills: ability to maintain satisfactory relationships with others, excellent customer service skills and a good overall understanding of appropriate human relations.

· Judgment: ability to make prudent and timely decisions; ability to exhibit sound and accurate judgment; ability to explain reasoning for decisions.

· Language Ability:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.

· Mathematical Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra and geometry.

· Motor Coordination: the ability to coordinate eyes, hands, fingers, and feet accurately and handle precise movements.

· Problem Solving Ability ability to identify and/or prevent problems before they occur; ability to formulate alternative solutions to problems when necessary; ability to transfer learning from past experiences to new experiences of similar nature.

· Quality Management ability to complete duties, on time and with absolute precision, at least 95% of the time; ability to edit the accuracy and thoroughness of one’s work as well as the work of others; ability to constructively apply feedback to improve performance, ability to generate ideas to improve and promote quality in work

· Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.

Workplace Environmental Conditions

While performing the essential duties/responsibilities of this job, the employee will be:

· Noise Conditions: exposed during a shift to constant or intermittent sounds at a level sufficient to cause hearing loss or fatigue.

· Heat: subject to high temperatures that result in significant body discomfort.

· Cold: exposed to low temperatures that result in significant body discomfort.

· Injury Exposure: exposed to workplace hazards more frequently than normal or to potential injuries.

· Atmospheric Exposures: exposed to dusts, fumes, vapors, or mists that could affect the occupational health of the employee.

Job Type: Full-time

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel Experience - Front Desk: 1 year (Preferred)

Shift availability:

• Overnight Shift (Required)

Work Location: In person

Salary : $18