Hotel Front Desk Agent

Overview

The Homewood Suites Plymouth Meeting is seeking candidates for the full time front desk position.

PEP experience is a plus.

This position will require holidays. You must have a reliable car to get you to and from work.

Duties/Responsibilities of the position include, but are not limited to:

· Ensure efficient guest registration, checkout and guest service

· Handle confidential information and guest records

· Must have good problem resolution skills and think/act quickly in high pressure situations

· Resolve customer complaints through empowerment to exceed guest expectations and resolve conflict

· Communicate any real or potential emergency situations to General Manager and Assistant General Manager

· Ability to stand for extended periods of time (full shift, 8 hours)

· Ability to handle and count cash and process credit transactions

· Communication with other departments (Housekeeping, Maintenance, Food & Beverage and Management)

· Pass on pertinent shift information to next shift

· Must have proper phone etiquette

· Responsible for taking reservations, answering & transferring phone calls

· Make courtesy calls to guests to assure their complete satisfaction with room & stay

· Perform administrative functions for guests, i.e., faxing, coping, mailing, and other clerical duties

· Willingness and ability to train new associates

· Be familiar with the area: know the surrounding area to give directions and recommendations to our guests.

. Follow company handbook policies and adhere to guidelines on appropriate workplace behavior

. Able to work alone and be manager on duty when a manager is not present

. Maintain a clean work environment

· All other duties/responsibilities assigned by Management

Ideal candidates will have hotel front desk experience. We need friendly, kind go-getters who can work towards our number one goal: exceeding our guests’ expectations and going above and beyond for team members and guests alike.

Qualifications

• Proven customer service skills with a focus on guest satisfaction
• Experience in front desk operations within a hotel or resort environment
• Strong phone etiquette and ability to manage multi-line phone systems
• Knowledge of hospitality management principles
• Bilingual or multilingual abilities are a plus
• Familiarity with guest relations and night audit processes

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17