Hotel Night Auditor

Overview
Join our dynamic hospitality team as a Hotel Night Auditor and become the vital link that ensures seamless overnight operations at our vibrant resort. This energetic role offers the opportunity to combine hospitality management expertise with exceptional guest service, all while maintaining the safety and accuracy of nightly financial and operational records. As a Night Auditor, you will be the friendly face welcoming late-night arrivals and ensuring our guests experience comfort and care throughout their stay. Bring your passion for hospitality, multilingual skills, and attention to detail to create memorable guest experiences during the quiet yet crucial overnight hours.

Responsibilities

• Greet guests arriving or departing during nighttime hours with warmth and professionalism, providing excellent guest services and resolving any inquiries or issues promptly.
• Conduct thorough audits of daily financial transactions, including verifying billing accuracy, posting charges, and balancing accounts to ensure financial integrity.
• Maintain a secure environment by monitoring CCTV surveillance, conducting safety inspections, and managing access control for staff and guests.
• Manage front desk operations using multi-line phone systems, handling reservations, cancellations, and guest requests with efficiency and courtesy.
• Prepare detailed shift reports documenting nightly activities, incidents, and financial summaries to ensure smooth handovers to morning staff.
• Assist with guest relations by addressing special requests, providing local information, and ensuring overall guest satisfaction throughout your shift.
• Support hotel management in administrative tasks related to occupancy tracking, room assignments, and maintenance reporting as needed.

Requirements

• Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles within a resort or hotel setting.
• Strong customer service skills with a focus on guest relations, phone etiquette, and problem-solving abilities.
• Multilingual or bilingual proficiency is highly desirable to serve diverse guests effectively.
• Familiarity with hotel management systems and multi-line phone systems to handle reservations and guest inquiries efficiently.
• Ability to work independently during overnight shifts while maintaining high levels of attention to detail and security protocols.
• Excellent communication skills combined with a professional demeanor that reflects hospitality excellence.
• Previous experience in night audit procedures or hotel experience is preferred but not mandatory; training will be provided for the right candidate. Embark on a rewarding career where your enthusiasm for hospitality makes a difference! We’re dedicated to fostering an inclusive environment that values your skills in guest services, hotel management, and multilingual communication—helping us deliver exceptional experiences every night.

Pay: From $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $19