What are the responsibilities and job description for the Front Desk Agent position at Homewood Suites by Hilton?
Job Summary:
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Benefits:
- Competitive pay
- Flexible scheduling
- Supportive team environment
- Opportunity for advancement
Responsibilities:
- Greet and assist guests during arrival and departure
- Process payments and issue room keys
- Respond promptly to guest questions and concerns
- Coordinate with housekeeping and maintenance
- Maintain accurate reservation records
REQUIREMENTS
- High school diploma or equivalent, 1 year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends