What are the responsibilities and job description for the Front Desk Agent position at Homewood Suites by Hilton?
Company Overview
NEW Hotel Opening!
We are excited to announce our new Homewood Suites by Hilton opening December 2025. We are an extended stay hotel dedicated to providing exceptional hospitality and comfort for all guests. Our mission is to create a welcoming environment where guests feel at home during their stay.
We are looking for applicants who are available to work a mix of 7am-3pm and 3pm-11pm. Must be available to work weekends and holidays.
Summary
We are seeking enthusiastic, professional and dedicated Front Desk Agents to join our team. In this pivotal role, you will be the first point of contact for our guests, ensuring a seamless check-in experience and providing outstanding customer service that aligns with our hotel's commitment to excellence.
Responsibilities
- Greet and assist guests during check-in and check-out processes.
- Manage reservations and handle guest inquiries with professionalism.
- Provide information about hotel amenities, services, and local attractions.
- Maintain front desk operations, including managing phone calls and multi-line systems.
- Ensure guest satisfaction by addressing any concerns or requests promptly.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
- Process payments accurately and maintain financial records as required.
- Uphold hotel policies and procedures while promoting a positive guest experience.
Qualifications
- High school diploma or equivalent; prior experience in hospitality and/or customer service environment preferred.
- Strong customer service skills with a friendly demeanor.
- Proficiency in front desk operations.
- Excellent phone etiquette and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong attendance record.
- Strong organizational skills with attention to detail.
- Ability to handle multiple tasks in a fast-paced environment.
Call-To-Action If you're ready to make a lasting impression on our guests and be part of an exciting new venture in hospitality, we invite you to apply today!
Job Types: Full-time, Part-time
Benefits:
- Employee discount
Shift availability:
- Overnight Shift (Required)
Ability to Commute:
- Urbandale, IA 50322 (Required)
Ability to Relocate:
- Urbandale, IA 50322: Relocate before starting work (Required)
Work Location: In person