What are the responsibilities and job description for the Front Desk Agent, Housekeeping, Operations position at Homewood Suites by Hilton?
Company Description Homewood Suites by Hilton has been welcoming guests for more than 30 years, offering an extended-stay experience that feels like home. The brand is known for spacious suites with distinct living, working, and sleeping areas that support longer visits. Guests enjoy full in-suite kitchens, complimentary hot breakfast, and pet-friendly accommodations, making it easy to bring the whole family. Homewood Suites focuses on comfort, convenience, and warm hospitality, creating an inviting environment for both guests and team members.
Role Description This full-time, on-site role is based at Homewood Suites by Hilton in Saratoga Springs, NY and includes responsibilities across Front Desk, Housekeeping, and Operations. Day-to-day duties at the front desk involve welcoming guests, managing check-in and check-out processes, handling phone calls, assisting with reservations, and responding to guest inquiries with professional, friendly service. Housekeeping tasks include cleaning and preparing guest suites, restocking supplies, maintaining common areas, and reporting maintenance needs to ensure a safe, clean environment. Operations responsibilities may include coordinating with other departments, monitoring inventory and supplies, supporting hotel safety and security procedures, and helping maintain brand standards. This role requires flexibility to support different operational needs and a strong focus on delivering an excellent guest experience.
Qualifications
- Customer-facing skills, including strong Customer Service and Communication abilities.
- Front desk and administrative skills, such as Receptionist Duties and Reservations handling.
- Professional Phone Etiquette and the ability to manage multiple calls and inquiries efficiently.
- Attention to detail and reliability in performing housekeeping and room preparation tasks.
- Ability to work on-site in Saratoga Springs, NY, including evenings, weekends, and holidays as needed.
- Strong organizational skills and the ability to multitask in a fast-paced hospitality environment.
- Previous hotel, front desk, or housekeeping experience is beneficial but not required.
- High school diploma or equivalent preferred.
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