Guest Service Agent

Guest Service Agent (Part-Time/Full-Time)

The Homewood Suites by Hilton in Leesburg VA is seeking for an individual to become a part of an award-winning team. The chosen applicant will be awarded a full or part-time job with potential growth opportunities in the hotel industry.

The Guest Service Agent (also known as Front Desk Clerk) represents the hotel to the guest throughout all stages of the guest’s stay. Responsible for operating the front desk while providing a variety of hotel services for guests to optimize guest satisfaction and revenue optimization. Guest Service Agent must possess strong telephone skills, excellent hospitality skills, strong problem-solving skills, and be detail oriented.

The responsibilities and expectations of a Guest Service Agent are:

· Facilitates the overall operation of the front desk while delivering a welcoming and problem-free stay.

· Acts as a Customer Service Representative.

· Always demonstrate a high level of customer service.

· Ensure the pleasant and accurate experience for Guests, from booking reservations, both check in/out, and all necessary processing of charges and payments.

· Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.

· Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

· Ensure that Management and other shifts are kept fully aware of any relevant feedback from guests and, or, other departments.

· Handle cash and credit card transactions accurately and securely.

· Be familiar with all events, functions and groups as well as the hotel brand, product and surrounding area.

· Work closely with Housekeeping to ensure room statuses are up to date.

· Coordinate requests for maintenance and repairs.

· Attend appropriate training courses and meetings, when required.

· Comply with hotel security, fire regulations and all health and safety policies.

· Act in accordance with policies and procedures when working with front of the house equipment and property management system.

· Follow company brand standards.

· Assist other departments, as necessary.

Qualifications include:

· Flexibility in schedule. Some evenings, weekends and holidays required.

· The ability to stand for an 8-hour shift.

· Previous experience in a customer-focused industry.

· Positive attitude and good communication skills.

· Commitment to delivering a high level of customer service.

· Excellent grooming standards.

· Calm, efficient, and organized with great attention to detail.

· Ability to multi-task while maintaining a positive attitude when working with guests.

· Professional manner with an emphasis on hospitality and guest service.

· Ability to work on your own and as part of a team.

· Hilton OnQ PM experience (preferred but not required)

What you will receive:

· Competitive Pay with Overtime if needed and approved by management.

· Discounts on Hotel stays at all Hilton brands worldwide.

· Future Employment Growth Opportunities.

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Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person

Salary : $15 - $-1