What are the responsibilities and job description for the Guest Services Manager position at Homewood Suites by Hilton Davidson?
Job Summary:
We are hiring a Guest Services Manager to oversee front desk operations and ensure guests receive exceptional service throughout their stay. This role is ideal for someone with strong leadership skills and a customer-first mindset who thrives in a busy hotel environment.
Benefits:
- Competitive salary
- Managerial bonus potential
- Leadership development programs
- Hotel discount programs
Responsibilities:
- Supervise front desk and concierge staff
- Handle escalated guest issues and special requests
- Maintain scheduling and training for front desk team
- Monitor guest feedback and implement service improvements
- Collaborate with other departments to improve operations
REQUIREMENTS
- 2 years of hotel or hospitality leadership experience, Strong leadership and problem-solving skills, Excellent interpersonal and written communication, Working knowledge of hotel software systems & Ability to work flexible shifts, including weekends
Homewood Suites by Hilton Davidson takes pride in being a fun environment to work in, with a great management team and staff. We offer competitive salaries, medical benefits, paid time off, 401(k), and travel discounts. We are fully committed to team members and provide them with all the resources to make each person successful.
Gratitude, Trust, Teamwork, Ownership Mentality, and Lifelong Learning are interwoven in everything we do. We hire talent at all levels of our organization who exemplify these important attributes to provide a top-notch hospitality experience for our guests.
Homewood Suites by Hilton Davidson is an amazing place to work. Join our team!
We are an equal-opportunity employer and do not discriminate based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m/f/d/v