Community Relations Manager

About Us

At Homewatch CareGivers of Northwest Indiana, we believe exceptional care starts with exceptional relationships — both with our clients and with our community partners. We provide compassionate, personalized in‑home care that enhances the lives of seniors, individuals recovering from illness or injury, and those living with chronic conditions.

As a growing agency deeply rooted in Northwest Indiana, we strive to build strong partnerships that help individuals access the care they need with dignity, purpose, and respect.

Your Next Opportunity: Community Relations Manager

We are seeking a Community Relations Manager who excels in building trusted partnerships with healthcare professionals, community organizations, and key referral sources across Northwest Indiana.

This position is ideal for someone who enjoys being out in the community—strengthening relationships and representing a mission-driven home care organization.

If you are energetic, friendly, organized, and genuine in how you connect with others—you’ll thrive here.

What You’ll Do

Relationship Building

• Develop and sustain strong partnerships with hospitals, rehabilitation centers, senior living communities, clinics, and community groups.
• Serve as the primary external ambassador for Homewatch CareGivers of Northwest Indiana.
• Cultivate deep trust with referral partners through consistent presence, professionalism, and follow‑through.

Field Outreach

• Conduct daily, high-impact outreach to Skilled Nursing Facilities, Assisted/Independent Living communities, hospitals, physicians’ office, rehab centers, etc.
• Maintain a predictable field cadence to strengthen partner relationships and uncover new referral opportunities.
• Monitor referral quality and collaborate with Operations to support lead-to-client conversion and client onboarding.

Referral Management

• Manage, nurture, and grow referral partner relationships through consistent communication and exceptional service.
• Track referral activity, identify trends, and provide timely follow‑up to all partners.
• Partner closely with Operations to ensure smooth onboarding and minimize any adverse client experiences.
• Troubleshoot potential barriers early to protect the client journey and enhance satisfaction.

Reporting & Intelligence gathering

• Maintain accurate documentation of all outreach activity within the CRM.
• Provide summaries detailing field visits, opportunities, feedback, and market intelligence.
• Share insights on local competitor activity, facility updates, and emerging community needs.

Marketing Collaboration

• Coordinate with marketing to supply photos, stories, and timely field updates for campaigns and social content.
• Offer field‑level insights that support messaging, event planning, and strategic marketing initiatives.
• Represent the organization at community events, senior fairs, chamber gatherings, and networking functions.

What You Bring

• 2–4 years of experience in healthcare outreach, community liaison work, referral management, business development, or similar high‑touch relationship roles.
• Strong communication skills, with the ability to influence and build rapport across diverse healthcare settings.
• Comfort and enthusiasm for a field-based schedule involving regular travel across Northwest Indiana; willingness to commute to community locations 4 days a week.
• Experience partnering with internal teams to support client onboarding or care workflows.
• CRM proficiency or willingness to learn quickly.
• Valid driver’s license and reliable transportation required.

Why You’ll Love Working Here

• Supportive, collaborative, people-centered culture
• A mission focused on dignity, compassion, and meaningful connection
• Opportunities to directly impact the lives of seniors and families across NW Indiana
• Clear pathways for growth as our agency expands

Ready to Apply?

We’d love to meet you.

👉 Apply today and help us strengthen the relationships that help our community thrive.

Visit https://bdraft.co/o/tuhjvic