What are the responsibilities and job description for the Assistant Property Manager and Superintendent position at Homeward Impressions Management?
About Us:
Homeward Impression Management owns a newly created short-term rental property that contains 4 bedrooms and 2 bathrooms, located in Jersey City. Our aim is to provide an exceptional and seamless experience for our guests, ensuring their comfort, safety, and satisfaction. We pride ourselves on maintaining a pristine property and delivering unparalleled hospitality.
The Opportunity:
We are seeking a highly motivated, organized, and hospitality-focused individual or couple to serve as our Live-in Property Manager and Superindendent. This is a unique opportunity to live on-site in a 1 bedroom, 1 bathroom apartment property located in Jersey City while being responsible for the day-to-day operations and guest experience of our Short-Term Rental.
Responsibilities:
Guest Experience & Communication (Short-Term Rental Specific):
* Pre-Arrival: Manage guest communication, provide detailed check-in instructions, answer inquiries promptly, and ensure all guest needs are anticipated.
* Check-in/Check-out: Facilitate smooth guest arrivals and departures, including personal greetings (when appropriate), key handover, and property walkthroughs.
* During Stay Support: Be the primary point of contact for guests during their stay, addressing any questions, concerns, or issues quickly and professionally (e.g., Wi-Fi troubleshooting, appliance issues, local recommendations).
* Review Management: Encourage positive guest reviews and address any negative feedback constructively and promptly.
Property Management & Maintenance:
* Daily Operations: Oversee the overall cleanliness, functionality, and aesthetic appeal of the entire property (interior and exterior).
* Housekeeping Oversight: Manage and coordinate professional cleaning services between guest stays, performing final checks to ensure impeccable standards.
* Minor Repairs & Maintenance: Conduct routine inspections and perform minor repairs and maintenance tasks (e.g., changing light bulbs, fixing leaky faucets, addressing minor electrical issues, basic landscaping).
* Vendor Management: Coordinate and oversee scheduled maintenance, repairs, and projects with external vendors (e.g., HVAC technicians, plumbers, electricians, landscapers) as needed.
* Inventory Management: Monitor and replenish supplies (toiletries, linens, kitchen essentials, cleaning supplies) to ensure adequate stock for guests.
* Security: Ensure the property is secure, including managing alarm systems, security cameras, and key access.
* Emergencies: Be available to respond to urgent property and guest issues (e.g., power outages, lockouts, plumbing emergencies).
Administrative & Financial:
* Booking Coordination: Assist with calendar management and booking coordination as needed.
* Expense Tracking: Track and report property-related expenses, submitting receipts and invoices for reimbursement.
* Reporting: Provide regular updates to the owner on property status, guest feedback, and maintenance needs.
* Compliance: Ensure the property adheres to all local short-term rental regulations and safety standards.
* On-site Presence: Must maintain a consistent on-site presence to ensure immediate response to guest needs and property issues.
* Proactive Monitoring: Regularly inspect the property for potential issues, wear and tear, and safety hazards.
Qualifications:
* Proficiency with technology, including smartphones, tablets, and booking platforms (Airbnb, etc.).
* Valid driver's license and reliable transportation.
* Must be willing and able to live on-site. (Specific living arrangements detailed below).
* Ability to lift up to 25 lbs and perform light physical tasks.
Preferred Qualifications:
* Previous experience as a live-in super or caretaker.
* Fluency in Spanish
* Proficiency with technology, including smartphones, tablets, and booking platforms (Airbnb, etc.).
Compensation & Benefits:
* Complimentary on-site accommodation: "A private, fully furnished 1-bedroom apartment with separate entrance and utilities included."
* Ownership in the business after certain tenure and performance
* Utilities included (water, electricity, internet, etc.).
* Access to property amenities during off-peak times
* Quarterly Performance bonuses based on guest reviews, income quotas
* Opportunity to work independently