Bank Services Support Specialist

Job Summary

The Bank Services Support Specialist will be the first-tier customer support for retail branches. This position will provide support for teller and branch balancing/teller system, new account opening, account maintenance, safe deposit box processes, official check processes, ChexSystems review, and testing for Retail systems. This position is also an additional point of contact for Retail Branch employees who need assistance or advisement on desired bank procedures and how to complete tasks, often during face-to-face customer interactions.

Key Responsibilities / Essential Functions

• Acts as first-tier customer support for retail branches.
• This position will provide support for teller balancing/teller system, new account opening, account maintenance, safe deposit box processes, and official check processes.
• Reviews Chex systems results from branches.
• Responsible for testing Connected Teller and Aperio for system updates and functionality
• Resolves customer issues involving bank products and services.
• Collaborates with other Retail Care team members to improve customer service.
• Provides support for indexed items into cold storage.
• Acts as a liaison with other back-office departments while supporting Retail branch employees when further research or capabilities are needed.
• Maintain confidentiality and security of sensitive information.
  
  

Education

Job Requirements

• High school diploma or equivalent required.
  
  

Required

• 1 year of relevant experience required.
• Ability to successfully complete continued training courses throughout lifetime of position.
• Proficient in Microsoft Office products.
  
  

Preferred

• Associate degree in business-related field.
• Teller work experience.
• Customer service skills.
  
  

About HomeTrust Bank

HomeTrust Bank, founded in 1926, is a North Carolina chartered, community-focused financial institution committed to providing value-added community banking through online/mobile channels and multiple locations in Virginia, North Carolina, South Carolina, and Tennessee. Learn more at www.htb.com. Apply today to take your first steps towards joining this talented population of employees within a growing organization.

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. HomeTrust Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.
• The employee will frequently communicate and must be able to exchange accurate information with others.
• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.
  
  

DISCLAIMER: HomeTrust Bank is an evolving company. As such this job description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

HomeTrust Bank values and promotes diversity and inclusion in every aspect of our business and at every level within the company. We recruit, hire, and promote employees based on their individual ability and experience and in accordance with Affirmative Action and Equal Employment Opportunity laws and regulations. Our policy is that we do not discriminate on the basis of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, pregnancy, marital status, status as a protected veteran, or any other status protected by federal, state, or local law.