Service Technician -Oil and Propane

Position Summary

The Service Technician is a front-line field position responsible for representing the company on the road and at customer locations. Also, responsible for performing the installation, maintenance, diagnosis, and repair of many types of home heating and comfort appliances, tanks and supply systems while providing quality service to ensure and maintain a high level of customer satisfaction, productivity and safety. This position may also assist in the maintenance of tanks on-site or at customer locations and may be called on to assist with tank setting and removal.

We offer a highly competitive base salary plus a performance-based bonus program that rewards exceptional workmanship and outstanding customer service. We offer a clear professional growth path to help you advance your career.

Position Responsibilities

• Responsible for the installation and service of home heating appliances and systems
• Utilizes company equipment (i.e. two-wheel dolly, power truck tailgate, hydraulic truck crane, bucket tractor) safely and properly
• Transports, installs, assembles, and removes many varieties of home comfort and other oil, propane and natural gas appliances and systems with a high degree of accuracy and efficiency
• Troubleshoots, services, repairs and maintains many varieties of home comfort and other oil, propane and natural gas appliances and systems
• Assists other technicians and/or other employees as needed
• Resolves customer concerns or complaints in a professional and helpful manner and provides customers with solutions to their energy, comfort and any safety-related needs
• Ensures the safe use of company service vehicles
• Understands, follows and advocates company policies and local, state and federal rules, regulations, and codes pertaining to the safe installation and service of oil equipment while creating relationships with state and local authorities
• Performs inspections and leak testing of propane systems, light propane appliances after service interruptions and places propane systems out of service as necessary
• Inspects oil tanks and piping and bleeds oil lines and fire oil burners as necessary
• Completes required paperwork and documentation in a professional and legible manner
• Represents the company professionally and respectfully in all interactions with customers and with the general public
• Provides customers with solutions to their energy, comfort and any safety-related needs
• Ensures the appearance and condition of company vehicles, equipment, tools, and other assets are safe, clean and maintained
• Attends and participates in company training programs
• Sets and follows high standard of personal conduct
• Involved in special projects from time to time, depending on business need
• Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position
• Participates in the on call-rotation company policies and local, state and federal rules, regulations, and codes pertaining to the safe installation and service of oil equipment while creating relationships with state and local authorities

Required Knowledge, Skills and Abilities

• Minimum of two (2) years of experience working as an oil and propane service technician, prior experience in the oil and propane industry preferred.
• Graduate of High School or equivalent.
• Must have a valid driver’s license and clean driving record.
• CDL Preferred.
• HVAC Preferred.
• Self-motivated with a high degree of comfort working independently in managing priorities and making decisions.
• Demonstrated ability to work as part of a team.
• Strong sense of professionalism and ability to maintain discretion.
• Well-developed verbal and written communication skills.
• Strong customer service and communication skills.
• Professional, clean, and neat appearance.
• Must be able to pass a pre-employment physical (conducted at our occupational health provider's location).
• Must meet pre-employment (post offer) eligibility standards set for background checks.

Job Type: Full-time

Eligible for On call stipends, commissions, and safety bonuses.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Dental Insurance
• Safety Bonuses
• Commissions

Schedule:

• Monday - Friday
• On call
• Overtime

EEO and ADA Commitment

At Sail Energy, everyone matters and has a voice. We are committed to providing an environment of mutual respect where equal opportunities and reasonable accommodations are available to all applicants and team members. Decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, creed, national origin, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, genetic information, veteran status, age, or any other non-merit characteristic protected by federal or state laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@sailenergy.net or call 207-837-4130. We will not respond to unsolicited third-party recruitment agencies.

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Oil & gas: 2 years (Required)

License/Certification:

• HVAC Certification (Preferred)
• CDL (Preferred)

Work Location: In person

Salary : $25 - $35