What are the responsibilities and job description for the Bilingual Customer Service Representative (Spanish) position at Hometowne Capital Management LLC.?
Bilingual Customer Service Representative (Spanish)
Location: On-site – Jackson, TN
Schedule: Full-Time | Monday – Friday 8:30 AM – 5:30 PM
Pay: Hourly bonus
We’re looking for a Bilingual (Spanish) Customer Service Representative to handle mostly inbound calls and serve as the first point of contact for our customers.
What You’ll Do:
- Answer a high volume of inbound calls in English and Spanish
- Triage customer calls by identifying needs and routing or resolving issues
- Provide accurate information with professionalism and empathy
- Document customer interactions clearly and accurately
- Communicate via phone, text, and email as needed
What We’re Looking For:
- Fluent in Spanish and English (spoken and written)
- Customer service or call center experience preferred
- Strong phone presence and communication skills
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable using basic technology (Google Docs/Sheets or similar)
Benefits (available after 90 days):
- Medical, Dental, Vision Insurance
- Simple IRA with matching
- Paid Time Off & Paid Holidays
Apply today to join a growing team focused on delivering great customer experiences.
Pay: $16.00 - $17.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Call center: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $16 - $17