What are the responsibilities and job description for the Veterinary Practice Manager position at Hometown Veterinary Partners?
The Practice Manager at Hometown Veterinary Partners is a member of hospital team and reports directly to the Director of Operations or the Chief Veterinary Officer. The Practice Manager will support our core beliefs of Culture, Collaboration and Community. The Practice Manager is empowered to provide exceptional veterinary care that is approachable, accessible, and individualized at their location. The Practice Manager provides a variety of coordinating, supervisory, and technical functions within the Hospital. Areas of responsibility encompass veterinary hospital administration, follow through on operational plans, training of staff, ordering and stocking supplies and equipment, staffing, safety and security, and sustainability of the hospital.
This role is a functional role and is salaried exempt.
This position is based within our hospital facilities and requires on-site attendance. Remote work or work-from-home options are not permitted for this role due to the in-hospital nature of the position, unless otherwise approved by COO.
Culture
- Maintain a positive, supportive, and collaborate work environment.
- Proficient in interpersonal and conflict resolution skills to support an inclusive environment.
- Hire, retain, train, and develop medical staff.
- Onboard new team members
- Training hospital teams on workflows and systems
Community
- Implement customer retention and engagement strategies and tactics.
- Provide a positive and exceptional client experience.
- Actively network and build the HVP brand by participating in business-related events, including chamber functions, local events, and other identified opportunities, (the cadence of events will be determined in collaboration with the home office, with events initially occurring once per month), while also leading or supporting marketing activities such as photography, social media, and community engagement
- Manage and maintain local marketing budget, which may include signage (home office produced), print materials and digital assets (signage, graphics, and other materials will be produced by the home office, with input and direction provided at the local level)
- Regularly submit marketing content for use at the home office (to be used at all locations) and the option to manage at a local level (submission of content must occur bi-weekly)
- Actively participate in local organizations / events to support DVM recruitment
Collaboration
- Give input, ideas, and suggestions for continual improvement of the practice environment for the care team, patients, and pet parents.
- Guide and utilize exceptional support staff.
- Familiarity with quality, safety, and health initiatives
- Ensuring all licenses are up to date, and in accordance with state or federal guidelines.
- Ensuring the medical staff and facility comply with the federal rules and regulations.
Skills & Abilities
- Entrepreneurial aptitude: Highly motivated with a demonstrated passion for excellence and continuous learning.
- Comfort in a high growth environment
- Demonstrated commitment to ethics and integrity.
- Positive team player who motivates staff by listening, respecting, and encouraging
- Strong organization, time management, and attention to detail
- Solid and effective communication, technology, organizational and analytical skills
- Knowledge of veterinary practice management processes, standards, and software
- Impeccable attention to detail, and overall timeliness of responsibilities
- Ability to manage the hospital budget
- Understanding of Business Acumen to support short/ long term growth and sustainability
- Leadership capabilities
Education, Experience & Qualifications
- High School diploma or equivalent
- Minimum 3-5 year of management experience in any industry
- 3-5 years veterinary experience
Other Details
- Competitive Compensation
- PTO for Part-Time & Full-Time Team Members (Inclusive of Vacation, Sick, Personal & Holiday)
- Medical, Dental, and Vision Insurance
- Telemedicine
- Wellness & Mental Health Resources
- Employee Assistant Program (EAP)
- Life & Disability Insurance
- Health Savings Account
- Pet Insurance
- Pet Discounts
- 401k
- CE Allowance
- Opportunity for Equity and Advancement
- Flexible Schedule to Allow for Work-Life Balance
Hometown Veterinary Partners is committed to providing equal employment opportunities to all aspects of employment and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $50,000 - $65,000