Support Technician

Hometown Tech is a locally owned IT support and consulting company serving businesses, schools, and municipalities throughout southern Wisconsin. We’re a small team that values learning, collaboration, and delivering dependable technology solutions to our clients.

We’re looking for a Support Tech who enjoys working with technology, solving problems, and building real-world IT experience in both cloud and domain-based environments.

• Provide desktop, software, and basic network support for a variety of clients
• Support and assist with administration of Microsoft cloud and domain-controlled environments, including Microsoft 365, Azure AD (Entra ID), on-prem Active Directory, and hybrid setups
• Create and manage user accounts, permissions, and device access
• Troubleshoot login, access, and connectivity issues across cloud and on-prem systems
• Assist with Google Workspace administration and user support
• Troubleshoot and repair hardware, software, and network issues
• Work remotely from home and travel regularly to client sites in Walworth County and surrounding areas
• Collaborate closely with a System Architect and experienced team members
• Participate in an on-call rotation as needed
• This role works in a mix of cloud-only, on-premises, and hybrid environments and offers hands-on experience managing all three.

• A genuine interest in IT and technology
• Training or education in IT support concepts (formal work experience is preferred but not required)
• Familiarity with Microsoft cloud and domain environments such as Microsoft 365, Azure AD / Entra ID, and Active Directory
• Understanding of basic networking concepts (firewalls, switches, gateways, VLANs)
• General knowledge of Google Workspace
• Willingness to learn, adapt, and grow in a fast-paced environment
• Strong communication skills and a customer-focused mindset Location

  & Travel Requirements

  
  

  • Must be located in Wisconsin within approximately 30 miles of Sharon, WI
  • Some flexibility for relocation timing may be considered
  • Regular travel to client sites in Walworth County and surrounding areas
  • Valid driver’s license and reliable vehicle required
  • Schedule & Work Environment
    Full-tim
    e

    , salaried position

    
    

    • Typical hours are 8:00 AM – 5:00 PM, with some flexibility
    • Occasional on-call responsibilities to support client needs
    • No centralized office — work from home and at client locations
      Pay &
      s

      trong>Benefits

      
      

      • Salary range: $40,000–$50,000
      • Medical, dental, and vision insurance
      • Employer-matching 401(k)
      • 10 days of paid time off per year (prorated during first year)
      • Company-provided laptop

      Additional Informatione

      
      

      Background check required due to work with schools and municipal clients

      
      

      If you’re looking for a role where you’ll gain real experience working with both cloud and domain-based systems while growing alongside a small, motivated team, we’d love to hear from you.

Salary : $40,000 - $50,000