Support Tech

Support Tech

Hometown Tech — Walworth County, WI

Hometown Tech is a locally owned IT support and consulting company serving businesses, schools, and municipalities throughout southern Wisconsin. We’re a small team that values learning, collaboration, and delivering dependable technology solutions to our clients.

We’re looking for a Support Tech who enjoys working with technology, solving problems, and building real-world IT experience in both cloud and domain-based environments.

What You’ll Do

· Provide desktop, software, and basic network support for a variety of clients

· Support and assist with administration of Microsoft cloud and domain-controlled environments, including Microsoft 365, Azure AD (Entra ID), on-prem Active Directory, and hybrid setups

· Create and manage user accounts, permissions, and device access

· Troubleshoot login, access, and connectivity issues across cloud and on-prem systems

· Assist with Google Workspace administration and user support

· Troubleshoot and repair hardware, software, and network issues

· Work remotely from home and travel regularly to client sites in Walworth County and surrounding areas

· Collaborate closely with a System Architect and experienced team members

· Participate in an on-call rotation as needed

This role works in a mix of cloud-only, on-premises, and hybrid environments and offers hands-on experience managing all three.

What We’re Looking For

· A genuine interest in IT and technology

· Training or education in IT support concepts (formal work experience is preferred but not required)

· Familiarity with Microsoft cloud and domain environments such as Microsoft 365, Azure AD / Entra ID, and Active Directory

· Understanding of basic networking concepts (firewalls, switches, gateways, VLANs)

· General knowledge of Google Workspace

· Willingness to learn, adapt, and grow in a fast-paced environment

· Strong communication skills and a customer-focused mindset

Location & Travel Requirements

· Must be located in Wisconsin within approximately 30 miles of Sharon, WI

· Some flexibility for relocation timing may be considered

· Regular travel to client sites in Walworth County and surrounding areas

· Valid driver’s license and reliable vehicle required

Schedule & Work Environment

· Full-time, salaried position

· Typical hours are 8:00 AM – 5:00 PM, with some flexibility

· Occasional on-call responsibilities to support client needs

· No centralized office — work from home and at client locations

Pay & Benefits

· Salary range: $40,000–$45,000

· Medical, dental, and vision insurance

· Employer-matching 401(k)

· 10 days of paid time off per year (prorated during first year)

· Company-provided laptop

Additional Information

· Background check required due to work with schools and municipal clients

If you’re looking for a role where you’ll gain real experience working with both cloud and domain-based systems while growing alongside a small, motivated team, we’d love to hear from you.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Walworth County, WI

Salary : $40,000 - $45,000