What are the responsibilities and job description for the Operations Coordinator position at HomeTown Services?
Summary
The Operations Coordinator supports daily business operations by coordinating administrative processes, improving workflow efficiency, and serving as a key connection point between customers, field teams, leadership, and internal departments. This role helps ensure operational tasks are completed accurately, timely, and in alignment with company goals.
Essential Functions & Responsibilities
We invest in the whole you — your health, your family, and your future. Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA alongside dental and vision benefits with low weekly premiums. We protect your financial wellbeing with company-paid Basic Life and AD&D insurance, Basic Long-Term Disability at no cost to you, and optional Voluntary Short-Term Disability and additional life coverage. Planning for retirement is easy with our 401(k) plan, where we match 50% of your contributions up to the first 6%. Beyond the basics, you'll have access to supplemental health plans including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.
The Operations Coordinator supports daily business operations by coordinating administrative processes, improving workflow efficiency, and serving as a key connection point between customers, field teams, leadership, and internal departments. This role helps ensure operational tasks are completed accurately, timely, and in alignment with company goals.
Essential Functions & Responsibilities
- Coordinate daily operational activities to support field teams and business operations
- Assist with scheduling, dispatch coordination, and resource allocation
- Maintain accurate records, reports, and operational documentation
- Monitor workflow processes and identify opportunities for improvement
- Support communication between departments, managers, technicians, and customers
- Assist with tracking performance metrics, productivity, and operational goals
- Prepare reports and provide updates to leadership as needed
- Manage administrative processes including data entry, documentation, and system updates
- Assist with onboarding coordination, training documentation, and employee support
- Support inventory, purchasing, vendor coordination, and supply tracking as needed
- Help resolve operational issues by coordinating with appropriate teams
- Ensure compliance with company policies, procedures, and safety standards
- Perform other duties as assigned
- 2 years of experience in operations, administration, coordination, customer service, or related field preferred
- Strong organizational skills and attention to detail
- Ability to prioritize multiple tasks in a fast-paced environment
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite and business systems/software
- Ability to work independently while collaborating with a team
- Experience supporting field service, construction, HVAC, plumbing, electrical, or similar industries
- Experience with scheduling, dispatch, CRM, ERP, or operational systems
- Experience creating reports and tracking performance metrics
We invest in the whole you — your health, your family, and your future. Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA alongside dental and vision benefits with low weekly premiums. We protect your financial wellbeing with company-paid Basic Life and AD&D insurance, Basic Long-Term Disability at no cost to you, and optional Voluntary Short-Term Disability and additional life coverage. Planning for retirement is easy with our 401(k) plan, where we match 50% of your contributions up to the first 6%. Beyond the basics, you'll have access to supplemental health plans including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.
This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.