What are the responsibilities and job description for the Front Desk Clerk position at Hometown Inn?
It's no matter what the position title, if you are dealing with guests in any way, whether it is phone or in person, it is about one thing only..."The Guest". There are many aspects of a front desk agent, but being vigilant, and proactively going above expectations is what makes a great experience for a guest. In turn this is what gets your hotel repeat customers, keeps you employed, and appreciated by guests. The three Key skills are as follows:
1.IMPRESSION MANAGEMENT ~ not many people understand the front desk is the face of the hotel, the attitude and feeling a guest has after leaving the desk, is the deciding factor of how their stay is gonna be.
2. ATTENTION TO DETAILS/PERSONALIZED SERVICE ~ Although it is widely used and a generic term, it is vital. Paying attention to a name or following up on the smallest of details means the world to a guest. If used correctly, one's attention to a guest will separate you from the other hotels, and employees at your hotel.
3: LISTEN & EMPHASIZING ~ The ability to show true concern and regard for a guest's problems and needs, and follow up with a solution, can change a stay from downright horrid to amazing. If a guest needs to talk, Talk, if he needs remorse, apologize, give them what they seek without them having to ask. Read the guest proactively.
It's no matter what the position title, if you are dealing with guests in any way, whether it is phone or in person, it is about one thing only..."The Guest". There are many aspects of a front desk agent, but being vigilant, and proactively going above expectations is what makes a great experience for a guest. In turn this is what gets your hotel repeat customers, keeps you employed, and appreciated by guests. The three Key skills are as follows:
1.IMPRESSION MANAGEMENT ~ not many people understand the front desk is the face of the hotel, the attitude and feeling a guest has after leaving the desk, is the deciding factor of how their stay is gonna be.
2. ATTENTION TO DETAILS/PERSONALIZED SERVICE ~ Although it is widely used and a generic term, it is vital. Paying attention to a name or following up on the smallest of details means the world to a guest. If used correctly, one's attention to a guest will separate you from the other hotels, and employees at your hotel.
3: LISTEN & EMPHASIZING ~ The ability to show true concern and regard for a guest's problems and needs, and follow up with a solution, can change a stay from downright horrid to amazing. If a guest needs to talk, Talk, if he needs remorse, apologize, give them what they seek without them having to ask. Read the guest proactively.
If you are interested in this job for front desk call us on 706-937-7070 or come at the hotel and fill the application at 22 gateway business park drive Ringgold, GA, 30736
Job Types: Part-time, Full-time
Pay: $9.00 - $10.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Benefits:
Employee Discounts, Job Training, Family Medical LeaveSalary : $9 - $10