What are the responsibilities and job description for the Customer Service Representative position at Hometown Health Care Inc?
Customer Service Representative
We are seeking a dedicated and professional Customer Service Representative to serve as the primary point of contact for our clients and customers. The ideal candidate will possess excellent communication skills, a strong sense of organization, and a passion for delivering outstanding support. This role offers an opportunity to engage with diverse clients, resolve inquiries efficiently, and contribute to a positive customer experience. The position is fully paid and requires a commitment to maintaining high standards of service excellence.
Responsibilities
- Manage incoming calls using multi-line phone systems, providing prompt and courteous assistance to clients and customers.
- Utilize computer literacy and proficiency in productivity software such as Microsoft Office, Google Workspace, and spreadsheets to document interactions accurately.
- Handle data entry tasks with precision, maintaining organized records of customer interactions, appointments, and inquiries.
- Provide front desk support by greeting visitors, managing office management duties, and maintaining a professional environment.
- Assist with calendar management and scheduling appointments for team members or clients as needed
- Support clerical tasks including filing, proofreading, and maintaining office supplies to ensure smooth daily operations.
- Communicate effectively via phone and email, demonstrating excellent phone etiquette and client communication skills.
- Collaborate with team members to enhance office productivity and ensure timely resolution of customer issues
Skills
- Strong computer skills with familiarity in Microsoft Office Suite, Google Workspace, spreadsheets, and data entry software.
- Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment.
- Bilingual abilities are highly desirable to serve diverse client populations effectively.
- Proven experience in office management, administrative support, or front desk roles within a professional setting.
- Customer service expertise with demonstrated ability to handle inquiries via phone communication professionally.
- Exceptional phone etiquette combined with strong interpersonal skills for client communication.
- Experience with medical or dental receptionist duties or personal assistant responsibilities is advantageous but not mandatory.
- Ability to manage time effectively while prioritizing tasks such as filing, proofreading, and calendar management.
Join our team to deliver exceptional customer support while developing your administrative expertise in a dynamic work environment!
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
- Work Location: In person
Salary : $14 - $16