What are the responsibilities and job description for the Customer Service Representative- Receptionist position at Hometown Equity Mortgage dba theLender?
Customer Service Representative I Entry Level
RESPONSIBILITIES:
- Contact borrowers via phone and/or email regarding mortgage servicing of loan.
- Review insurance mail received in office.
- Maintain satisfactory work efforts in multiple queues based on specified requirements.
- Ensure compliance with industry regulations, ethical standards, and company policies throughout the collections process.
- Validate loan documentation to ensure highest level of accuracy.
- Provide excellent customer service to customers.
- Meet or exceed defined department goals and metrics.
- Other duties as assigned.
QUALIFICATIONS/REQUIREMENTS:
- 1-3 years of customer service experience.
- Track record of over-achievement.
- Strong phone contact handling skills and active listening.
- Customer oriented ability to adapt/respond to different types of characters.
- Ability to multi-task, prioritize and manage time effectively.
- Effective communication and negotiation skills.
- Exceptional problem solving and persuasive skills.
- Sense of urgency.
- Time management.
- Fluency in Spanish preferred (not required).
- High school diploma or equivalent.
Compensation
- $22.00-$24.00 per hour
Why You'll Love Working at theLender:
- Top Workplace – Voted by our employees for 7 years in a row.
- Fun, inclusive, and growth-minded company culture.
- Comprehensive benefits package including medical, dental, vision, 401(k), gym reimbursement, and more!
Job Type:
- Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Lake Forest, CA 92630
Work Location:
- In person
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What customer service channels have you worked in (phone, chat, email, in-person)?
- How many years of experience do you have in a customer-facing role, and in what industries?
- Are you familiar with outlook and Microsoft Office?
- What was the volume of customer interactions you typically handled per day or shift (calls, tickets, chats)?
- What drew you to customer service as a career path?
Ability to Commute:
- Lake Forest, CA 92630 (Preferred)
Work Location: In person
Salary : $22 - $24