What are the responsibilities and job description for the Teller - Corbin position at Hometown Bank of Corbin Inc?
Summary: Provides a variety of customer service responsibilities, including savings and checking transactions, money order, loan payments, CD maintenance, bank wires, debit cards, internet banking, and etc…
Specific Job Functions:
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Identify transaction mistakes when debits and credits do not balance.
- Prepare and verify cashier's checks.
- Arrange monies received in cash boxes and coin dispensers according to denomination.
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Open new accounts for new customers.
- Order checks and Debit Cards. And perform any necessary maintenance on both.
- Assist customer with debit card disputes.
- Assist customer with internet banking questions and issues.
- Open and Close the branch as scheduled.
- Any other duties as requested or assigned by the Branch Manager or Senior Management.
Job Requirements:
- High School Diploma or equivalent
- Successful completion of in-house training or other approved training program.
- Good interpersonal communication and computer skills, ability to operate standard office equipment such as adding machines, copy and fax machines, computers, and etc.
- The ability to use basic adding and subtraction.
Physical / Emotional Working Environment Requirements:
- Hours worked 20 - 40
- Travel 5%
- Sitting 5%
- Standing 90%
- Walking 15%
- Minimal stooping, kneeling, crouching, and crawling.
- Minimal lifting, carrying, pushing, pulling items 30lbs or less.
- Repetitive hand – wrist movements with frequent use of computer, phone, and writing activities.
- Ability to read and comprehend the English written and numeric language.
- Able to speak with clarity and recognition and often in public.
- Ability to add and subtract accurately and efficiently.
- Ability read and understand information and ideas presented in writing.
- Frequent use of the computer, including electronic mail.
- Frequent use of the telephone and other office equipment.
- Position requires majority of the work time indoors with indoor lighting.
- Ability to concentrate on a task over a period of time without being distracted.
- Ability to focus on a single source of sound in the presence of other distracting sounds.
- Must be able to work with different personalities in a group / team setting.
- Must be able to work with external customers with different personalities.
- Must be able to effectively service difficult customers.
- Must be able to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization.
- Must be able to meet set goals and deadlines.
- Must be able to self-motivate one’s self with minimal supervision.
- Must be able to accept criticism and dealing calmly and effectively with high stress situations.
Employees are responsible for ensuring compliance with BSA/AML/CIP/OFAC regulations. Failure to comply with BSA and other regulations may cause disciplinary action up to and including termination. *Employees will also be held responsible for adherence to the additional BSA 5th Pillar (CDD/EDD) Customer Due Diligence and Enhanced Due Diligence, as well as compliance with and responsibility for acquiring appropriate, accurate and complete Beneficial Ownership information for Legal Entity Customers.