What are the responsibilities and job description for the Branch Manager position at HOMETOWN BANK NA?
Summary/Objective
To serve as Branch Manager at HomeTown Bank, N.A. offering support to the Senior Vice President of Lobby Services by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security, and satisfaction to the customer and staff.
Essential Functions
- Responsible for overseeing and assisting all Teller functions
- Responsible for overseeing and assisting New Account functions
- Ensures excellent customer service skills are practiced by all employees
- Responsible for scheduling and managing employee timecards (including security guards)
- Supervise and mentor branch staff, providing training and support to improve team and individual performance.
- Prepares performance appraisals and disciplinary notices as required
- Ensures all bank policies and procedures are being followed
- Ensures the Code of Ethics Policy is being adhered to
- Responsible for reporting any Code of Ethics/ Internal fraud violations
- Maintains a working knowledge of all deposit products (personal and business)
- Maintains and approves supplies and equipment for facility
- Oversees and coordinates facility maintenance
- Review officer assigned NSF items daily
- Monitors all accounts payable items and reviews all expenditures
- Resolves customer complaints
- All other duties as assigned
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
- Customer/Client Focus.
- Decision Making.
- Ethical Conduct.
- Stress Management/Composure.
- Thoroughness.
- Communication Proficiency
Supervisory Responsibility: This position manages all branch employees and is responsible for leadership, performance management, and hiring within its department.
Work Environment: This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, calculators, and scanners.
Physical Demands: This position requires manual dexterity and the ability to lift files and open filing cabinets. This position requires bending, stooping or standing as necessary. This position requires lifting bags and boxes of coins.
Position Type/Expected Hours of Work: This is a full-time position. Typical days and hours of work are Monday- Friday, 8:30 a.m. to 5 p.m. Also, a Saturday rotation from 8:30 a.m. to 12:00 noon.
Travel: Travel is normally not expected for this position. However, temporary placement at other locations may occur due to vacations, illness, staff shortage or possible out of town training.
Required Education and Experience
- High school diploma or equivalent.
- Proven experience in branch management or a similar role within the finance industry. Banking experience.
EOE/AA Disability/Veteran