What are the responsibilities and job description for the Customer Service Specialist position at Homestyle Direct?
Rapidly expanding home delivered meal service company, Homestyle Direct, is looking for immediate full time Customer Service Representatives in Twin Falls, Idaho. We are looking for energetic and attentive individuals who have desire and drive to excel in a customer service environment. After 20 years in business we must have employees with excellent telephone and communication skills. You must be dependable, responsible, teachable, and self-efficient. Wage depends on experience.
-Bilingual positions open and welcomed
Key Tasks and Responsibilities
- Answer incoming calls
- Make outbound calls
- Complete monthly customer service calls
- Complete weekly task calls
- Update the Customer Service Drop Down
- Follow up on e-mails
- Follow up on voicemails
- Record documentation
- Communicate with case managers
- Track Orders
- Place, skip, or hold orders accordingly
- File FedEx Complaints
- Transfer calls to correct department
- Update member account information
- Provide exceptional call experience
- Intermediate excel use
- Communicate proper information to correct and accurate representatives/department
- Follow company policy and procedures
Homestyle Direct compensates our employees for their full efforts on working towards our goals. This role is eligible for a quarterly performance and attendance based bonus up to $500 per quarter with possibility of monthly bonuses in addition.
How to Apply
Please send resumes and references through really, in person 2032 Highland Ave E, Twin Falls ID 83301 or Fax 1 208-423-4615.
Job Type: Full-time
Pay: From $15.60 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16