Customer Success Manager

HomeSphere empowers the residential construction industry to build more homes and apartments with better products, while improving the homebuyer experience. We offer tools for home builders, building product manufacturers, suppliers, subcontractors and trades — from third-party rebates to apps that wow homebuyers and simplify jobsite documentation. HomeSphere has been at it for more than 25 years, and we’ve got the leading builder network to show for it.

We are currently seeking a Customer Success Manager to drive the success of our manufacturer direct rebate program, AllTrack. This is a hybrid role working in our Broomfield office.

What you'll do:

In this role, you will manage the existing direct rebate business for HomeSphere to ensure a positive and productive program for all parties. You will be the point of contact and champion for our largest accounts and support the customer regarding product questions, implementation and training.

Key Responsibilities:

Serve as the point of contact between the customer and HomeSphere for all Direct Rebate Management business:

• Organize and manage the onboarding process with new customers
• Coordinate and conduct online demonstrations of the AllTrack software for customers once they contract with HomeSphere
• Outline data requirements to complete a successful submission process and work with customers to help put data together if needed
• Maintain data integrity in AllTrack software for customers
• Own customer support for AllTrack customers
• Participate in marketing meetings and new partner implementation
• Conduct program overview and training presentations both in person and online.
• Represent our company with the sales team at trade association events to promote service offering
• Monitor and evaluate the activities and products of the competition
• Serve as a conduit of customer feedback to HomeSphere’s product management team, representing ‘Voice of Customer’ for prospects
• Travel occasionally as required

What We're Looking For:

• More than 3 years of experience in an account management or sales support role, preferably in the construction or building products industry
• Proficiency in Microsoft Office, especially Excel
• Demonstrated experience with CRMs systems, particularly Salesforce
• Experience with Procore highly desirable
• Project management experience desirable
• Experience with detailed sales contracts helpful
• Proficiency in picking up new software and apps

What You’ll Also Need:

• Demonstrated ability to communicate professionally and effectively with executive level management
• Strong time management and administrative skills
• Highly detail oriented and with strong organizational skills
• Demonstrated ability to manage and attain multiple deadlines
• Well-developed listening and sales skills
• Strong group presentation skills
• Thrives in an autonomous environment
• Takes proactive ownership of tasks, identifying what needs to be done next without waiting for explicit direction
• Ability to apply critical thinking to navigate ambiguous situations and solve problems that fall outside daily checklists
• Looks beyond standard procedures to identify process improvements and anticipate project bottlenecks

What We offer:

HomeSphere provides its employees with a full package of benefits including medical, dental, and vision insurance as well as prescription coverage, a 401(k) savings plan, and paid time off. This position has a base salary and variable compensation components with an estimated first year earning potential of $90,000 - $110,000.

About HomeSphere, LLC

HomeSphere connects America’s homebuilders to exclusive rebates previously only available to the largest national homebuilders. More than 2,500 single-family and multifamily builders trust My HomeSphere®, HomeSphere’s award-winning rebate management platform, to capture incentives on completed homes, discover new products for their future projects and build key relationships with the 80 manufacturers in HomeSphere’s preferred partner network.