Support

Busser

The Busser at any Smith restaurant is responsible for providing a clean and pleasant dining experience by clearing, sanitizing, and resetting tables. They ensure that the restaurant is well stocked with necessary items such as silverware, plates, napkins, and glasses.

The Busser will work closely with other teammates in the front and back of house, by communicating powerfully to ensure a smooth operation and enjoyable experience for guests. The Busser must be highly organized, and detail-oriented. They will work with teammates to provide impeccable service to guests. Commitment, enthusiasm, integrity, humility, sense of team, and grace under pressure are required.

Accountabilities include

• Preparing dining areas before guests are guests are seated
• Remove dirty utensils and replenish as needed
• Clean and reset tables after guests leave
• Assisting teammates with table setting by fetching and placing appropriate tableware, eating utensils, and napkins
• Informing teammates about guest feedback or requests
• Maintain health and safety regulations at all kitchen and dining areas
• Clocking in and out for every shift at kiosk terminal

Ideal skills and attributes

• Ability to multi-task and move with urgency and intention in a fast-paced environment
• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry heavy trays and stand for long hours
• Excellent communication skills
• Ability to remain calm and professional in a fast-paced work environment
• Able to lift 20-40 pounds
• Able to stand, walk (up and down flights of stairs), reaching, for 100% of work time

Food Runner

A food runner at any Smith Restaurant ensures guests have a high-quality dining experience by serving their food in a timely and accurate manner. The food runner is accountable for serving food orders, removing used dishes and utensils and providing excellent customer service to guests in a fast-paced environment.

The food runner will work closely with other teammates in both the front and back of house, by communicating powerfully to ensure a smooth operation and enjoyable experience for guests. Commitment, enthusiasm, integrity, humility, sense of team, and grace under pressure are required.

Accountabilities include

• Delivering food orders from the kitchen to bar and tables rapidly and accurately.
• Acting as a contact point between the front and back of house staff
• Communicating food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
• Upholding integrity of dishes by double checking quality before serving to guests
• Assisting teammates with table setting by fetching and placing appropriate tableware, eating utensils, and napkins
• Ensuring food is served in accordance with safety standards
• Removing dirty dishes and utensils
• Answering guests’ questions about ingredients and menu items
• Informing teammates about customer feedback or requests
• Clocking in and out for every shift at kiosk terminal

Ideal skills and attributes

• Understanding of hygiene and food safety rules
• Physical ability and stamina to carry heavy trays and stand for long hours
• Ability to multi-task and move with urgency and intention in a fast-paced environment
• Excellent communication skills
• Ability to remain calm and professional in a fast-paced work environment
• Able to lift 20 to 40 pounds
• Able to stand, walk (up and down flights of stairs), reaching, for 100% of work time

Barback

A Barback at any Smith restaurant is a highly organized service professional that assists bartenders in keeping their service areas stocked and clean. These individuals are efficient and proactive. They are able to anticipate the supply needs based on service activity and make sure the bar’s service area is clear so guests can enjoy their time and their teammates can provide fact and efficient service.

The Barback must be organized, take initiative, and be focused on hospitality. They practice prioritization, have familiarity with knife safety, and work well in loud, high-traffic, fast-paced environments. They must have a strong knowledge of bars, serving, and mixology. Commitment, enthusiasm, integrity, humility, sense of team, and grace under pressure are required.

Accountabilities include

• Tidying up counters, and other bar areas
• Collecting empty glasses and bottles
• Restocking the bar with straws, coasters, and napkins
• Preparing mixers, juices, and cocktail garnishes
• Changing out kegs and liquor bottles
• Removing trash and wiping down drink spills
• Refilling ice bins
• Cleaning rags throughout the shift
• Assisting bartenders during rush hours
• Clocking in and out for every shift at kiosk terminal

Ideal skills and attributes

• Ability to multi-task and move with urgency and intention in a fast-paced environment
• Computer literacy
• Ability to keep bar organized, stocked, and impeccable
• Excellent communication skills
• Ability to remain calm and professional in a fast-paced work environment
• Able to lift 20 to 40 pounds
• Able to stand, walk (up and down flights of stairs), reach, for 100% of work time
• Move around 160 pound kegs

Salary : $16 - $35